IT Service Engineer

IT Service Engineer
Location: Belfast (Hybrid Working Available)

About Us
We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market. But guess what, we're not your traditional financial services company, and we're not just looking for traditional financial services people. Weneed agile operators who can quickly find solutions and are committed to doing the right thing for our customers.

We are passionate about our strong purpose of helping people achieve a better later life, and our culture is built around our identity of being Just. We do the right thing in the right way. Collaborating and valuing differences makes us a successful team inwhich everyone feels included. Our culture, combined with our strong purpose, is one of our key competitive advantages and helps us to make Just an inclusive and great place to work.

In 2021 we were named as one of the?UK's?100?Best Large Companies to Work For and accredited as a 2-star organisation, representing outstanding levels of engagement. Alongside these, we were also recognised in the following Best Companies categories: FinancialServices' 30 Best Companies to Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work for and Northern Ireland's 10 Best Companies to Work For. We're incredibly proud to be recognised for our excellent work.

About You:
We are looking for an experienced IT Service Engineer who is passionate about delivering exceptional technical support to ensure any issues are dealt with effectively and efficiently. Joining the Service Desk Team, you will provide technical support and beresponsible for processing new starters, internal movers and leavers as well as supporting end users both in person and remotely. Communication is key to the IT Service Engineer Role, as an Engineer you will communicate with colleagues at all levels throughoutthe business.

You will take responsibility and ownership of customer incidents and requests, keeping tickets updated in line with SLA and quality standards while working as part of the Service Operations Team. This role may require an element of travelling to help deal withpotential issues located at other sites.

Within this role, you will:

- Have experience of working with mobile devices
- Knowledge of SCCM and use of in a Desktop environment
- Knowledge of PowerShell
- Knowledge of ServiceNow (Incident, Request & Problem)
- Excellent knowledge of video conferencing systems inc Microsoft Teams
- Excellent knowledge of Exchange
- Have a knowledge of Apple devices (iPad and iPhones)
- Be able to dismantle and rebuild a desktop and laptop
- Good knowledge and previous experience of CRM systems
- Experience of remote worker support
- Previous experience of working in a fast-paced customer service environment

What you will need to have:

- Excellent written and verbal communication skills
- Excellent knowledge of Microsoft products including Windows 10 and Office365
- Excellent knowledge of Active Directory
- Identify potential changes and system improvements and drive continuous improvement
- Self-motivated and proactive
- Excellent time management skills
- Excellent problem solving abilities
- A commitment to ongoing training
- Works well as part of a team but also excellent at using own initiative
- Excellent customer service skills
What will make you stand out:

- Relevant experience in a similar setting and can evidence this via sharing examples of troubleshooting issues.
What you will be rewarded with:

- A competitive Base Salary
- A generous and highly achievable bonus scheme - 20% paid annually based on individual and company performance against targets
- A flexible working pattern around our core hours
- Life Insurance + Income Protection + Private Medical Insurance + several additional purchase options available for you and your loved ones
- Opportunity to progress within your career

If you are interested in this role, but your skills and experience don't fully align with the job description, don't be discouraged. Instead, please call me to explore other potential roles that may be more suitable.
Matt Shackell