Customer Service Assistant

1 week ago

Tewkesbury, United Kingdom Lakes Bathrooms Full time

Lakes is an award-winning manufacturer of innovative showering spaces. Established in 1986, we’re an independent family business with a strong reputation for quality, first-class customer service, speed of delivery and innovative solutions. Lakes is a Carbon Neutral Plus organisation, and the first company in the sector to achieve the Carbon Footprint Standard in March 2019.

We are seeking a Customer Service Assistant to join our team in providing exceptional service to our customers. This role involves assisting customers with their enquiries and ensuring their needs are met promptly and professionally. Working in a fast-paced environment, creating collection requests, sending out spare parts, booking service visits as well as giving technical advice and guidance.

**Requirements**:

- Must be able to work as part of a team, able to multitask and have good telephone etiquette.
- Excellent communication and administrative skills (both verbal and written)
- Problem solving skills.
- Must be empathetic and remain calm under pressure and uphold Lakes Values.
- Microsoft Excel, Word and Outlook competent. Sage X3 advantageous.
- Ability to embrace 'in the moment' coaching to develop your skills and knowledge.
- Understanding of technical drawings advantageous
- Attention to detail is key.
- Willing to embrace new ideas and change.

**Tasks**:

- Patiently listen attentively to the customer and help address their needs. by identifying products and appropriate spare parts.
- Take spares order requests and card payments - knowledge of GDPR preferable.
- Respond promptly to customer support requests to improve the customer experience.
- Book Field Service Technician visits and arrange appropriate goods to suit for both homes and showrooms.
- Raise returns, process returns, and credit customers. Investigating account queries.
- Quickly learn the functions of the system to log in and respond to customer complaints.
- Accurately record and log customers details, complaints, and technician visit details.
- Address customer questions about new products and services.
- Liaise with external transport companies to address both end user and company discrepancies.
- Remain updated with company policies and process changes.
- Work with management to maintain best practices for efficient communication with customers.
- Contribute with fresh ideas for department improvements in fortnightly team meetings
- Scanning & general admin.

**Job Types**: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

Work Location: In person

  • Customer Service Assistant

    4 days ago

    Tewkesbury, United Kingdom Compass Group Full time

    Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Defence on a full time basis, contracted to 35 hours per week. As a Customer Service Assistant, you will contribute to a passionate and friendly team...

  • Customer Services Assistant

    2 weeks ago

    Tewkesbury, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food...

  • Customer Service

    6 days ago

    Tewkesbury, United Kingdom Eden Property Management Full time

    Eden Property is seeking a Customer Service & Administrative Assistant to join our growing student lettings team. This is an excellent opportunity to support a well-established, family-run business that provides and manages high-quality student housing for over 450 undergraduates and postgraduates each year. You'll report to our Head of Operations and work...

  • One Stop

    11 hours ago

    Tewkesbury, United Kingdom Tesco Full time

    One Stop • Tewkesbury • Permanent • Apply by 05-Feb-2026 We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same. You will play an important role in the day-to-day operations of our store...

  • Customer Service Assistant

    21 hours ago

    Tewkesbury, United Kingdom Tesco Full time

    A leading retail store located in Tewkesbury is seeking a dedicated Customer Service Assistant. In this role, you will provide outstanding customer service in a busy retail environment, manage store operations, and ensure a safe shopping atmosphere. You will also be involved in community activities and initiatives while representing the store’s values....

  • Customer Service Coordinator

    6 days ago

    Tewkesbury, United Kingdom William Gilder Group Ltd Full time

    **Job Title: Customer Service Co-ordinator (Gilder Hire)** **Location: Nr Tewkesbury, Gloucestershire** *** **About Us**: At Gilder Hire, part of the William Gilder Group, we provide flexible, cost-effective solutions for commercial vehicle hire for use across the logístical supply chain. Our fleet of more than 160 shunting tugs serve numerous clients...

  • Multi-drop Driver/customer Service Assistant

    1 week ago

    Tewkesbury, United Kingdom Travis Perkins Full time

    Joining our friendly and hard working family as a **Multi-drop Van Driver/Customer Service Assistant**, youll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times. **What...

  • Library Assistant

    1 week ago

    Tewkesbury, United Kingdom Gloucestershire County Council Full time

    A local government council is seeking a Library Assistant to support the Tewkesbury Main Library. The role involves customer service, managing library stock, and providing children's activities. Candidates should possess strong communication skills, customer service experience, and a passion for working with children. The position offers flexible working...

  • Customer Service Advisor

    1 week ago

    Tewkesbury, United Kingdom Aesthetikkaa Ltd Full time

    **About us** Aesthetikkaa Ltd is a small business in Tewkesbury. We are agile, professional, and our goal is to ensure all our clients leave happy and have someone to discuss their treatments with, alongside being advised on the best treatment for them. We are a friendly team and love to have fun and laugh but always remain professional and safe. We offer...

  • Sales & Customer Service Administrator

    6 days ago

    Tewkesbury, United Kingdom Cotteswold Dairy Full time

    **Overview**: Are you passionate about customer service? Do you thrive on making a difference for every customer you interact with? Cotteswold Dairy, a leading family-owned dairy in the UK, is looking for a dedicated Sales Office Administrator to be the welcoming face and reliable support for our valued customers. In this key role, you'll work closely with...