Client Care Advisor

3 days ago

Melrose, United Kingdom Greenside Veterinary Practice Melrose Full time

**Client Care Advisor**
**Salary**: £24,045 per annum
**Hours**:40 hours per week

**Job Type**:Full-time, Permanent

**Location**: Greenside Farm, St Boswells, Melrose TD6 0AJ

Greenside Veterinary Practice have a fantastic opportunity to join their front of house team

This is a reception role requiring a sociable and adaptable person with a passion for amazing customer service.

**Roles and Responsibilities**
- You will be the front of house, welcoming clients and their pets into the branch. Being efficient, pleasant and courteous to clients and their animals at all times.
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the business with a range of administrative duties
- Have a high level of attention to detail
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments

**Benefits**
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:

- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme

**About Us**

Established more than 120 years ago in the stunning Scottish Borders village of St Boswells, Greenside Vets provide exceptional first opinion care to both small and farm animals.

We also have a purpose-built referral clinic speicalising in Regenerative Medicine and Rehabilitation which includes qualified physiotherapists and hydro-therapists.

We believe our clients and their animals are the heart of our practice and we strive to provide the best clinical standards as well as excellent customer service for all under our care.

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