Care Coordinator

**We offer a friendly and supportive environment** where we encourage each member of the team to reach their full potential. - We encourage our team to extend their knowledge by completing relevant qualifications and **we**absolutely love to **promote from within our own family**. - Every member of the team is **treated with respect** and we encourage every single employee to treat others how they would like to be treated themselves. - We offer an excellent pay package including a generous bonus. - We believe our staff are at the heart of everything we do and if treated fairly and with respect will blossom and grow. Each member of our team is treated as one of the family and we have **regular social events** to allow everyone to relax. **What does this Care Coordinator job involve?** Key elements of the role involve the ability to: - Understand and build effective and efficient schedules around our clients and Care Professionals. - Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations. - Be responsive to changes in the schedule and liaise with relevant team members. - Deal with Client Enquiries and ascertain whether we have the capacity to service their requirements. - Match Care Professionals to new clients in conjunction with client services team and arrange introductions. - Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. - Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. - Work with the recruitment team to ensure sufficient current and future staffing levels are met. - Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. - Add and maintain all client and Care Professional information onto the electronic scheduling system. - Carry out any other duties deemed necessary for the successful operation of the business. - Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. - approximately 1 weekday evening a fortnight and deal with any issues that arise during that time. This **may include**: - The coordination of care in cases where a Care Professional goes sick or for whatever reason cannot visit a Client at the scheduled time. - Introductions of Care Professionals to Clients. - Act as the escalation route for any issues encountered by Care Professionals during the weekend. The **Evening on call** will hold the phone from **17:00 - 08:30 next morning**, on the basis above. **Am I the right person for this Care Coordinator job?** We are looking for: - a **positive individual** who is calm under pressure and has a "can do" attitude. - Someone who is as **keen** as us to be able **to provide the best possible service** to our clients and Care Professionals. - The **ability to prioritise** and work calmly and accurately under pressure with **excellent organisational skills** will also be required. - You will have a good working knowledge of IT systems and have experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. - Experience of working in a scheduling role within a home care or other relevant environment such as logistics would be ideal. - You must be a **Team player** with **strong interpersonal skills** and the ability to **build rapport** quickly. - The role requires an **excellent attention to detail** with the ability to **multi-task**. A Logical and analytical mind with the ability to work on your own initiative and meet deadlines. **About the Company** Home Instead St Albans is a small family-run organisation who have been providing care for 13 years in St Albans and the surrounding areas. We are constantly growing as an organisation and always looking for excellent staff to help us become the care providerof choice in our local community. Home Instead St Albans are looking for a Care Coordinator to join our growing team. We are looking for an individual who is as passionate as us about delivering the highest quality of care to our clients. **Job Title**:Care Coordinator **Reference Number**:HCPA003791 **Company Name**:Home Instead St Albans **Shifts Available**:Days **Location**:St Albans **Type of Care Provider**:Support at Home **Supporting individuals with**:Dementia, Older Adults, End Of Life **Pay/Salary**:£22000 - £26000 Per Year **Hours of Work**:35 Hours Per Week - Shifts: 09:00 - 17:00 - Evening On Call ONCE in a fortnight: 17:00 - 08:30 **Driving Required**:Yes **Contract Type**:Full Time Contract