Housing Support Officer

Job description

**Housing Support Officer**

**Working Hours**: 22.5 Hours a week (At least 3 days), part-time
**Salary**: £ 30,399 per annum, pro-rata £18,239.34 per annum
**Contract**: Permanent

Looking for an opportunity to make a real difference at one of London’s leading mental health charities?

We know that housing and mental health are often linked. Poor mental health makes it hard to cope with housing problems, and housing problems can make mental health worse. With this in mind, we are proud to advertise this role. This service supports people to live independently, and maintain their tenancies. You will be joining our passionate and dynamic housing management team and support the team in delivering exceptional high quality effective services. We’re a motivated, engaged, and efficient team, all working towards the same ambition. We’re committed to hiring diversely and inclusively, and to supporting those that join us to develop skills and reach their potential. We’re especially keen to hear from those who are innovative, adaptable, and highly creative. If you think you embody our vision, culture, and principles, please get in touch

**You will**:

- Provide a high quality and flexible housing management duties to vulnerable tenants who reside in managed properties across Brent, Wandsworth and Westminster boroughs.
- Conduct weekly fire, health and safety checks including fire alarm testing of specified housing schemes as well as monthly and quarterly flat/room checks in order to ensure compliance with relevant legislations.
- Regularly organise and carry out tenant’s house meetings within specified schemes.
- Be the first point of contact for tenants to report housing repairs to and support them in either organising repairs to addressed or reported to relevant landlords.
- Promote independence, wellbeing, inclusion, and resilience.

**You are**:

- Someone with previous experience of working or volunteering in a housing management role or have the ability to demonstrate that you possess transferable skills.
- Experienced in carrying out fire, health and safety checks including carrying out fire panel tests and conducting fire drills for residents.
- Good Knowledge of service user involvement techniques, organisation of tenants’ survey, analysing and report writing of outcomes.
- Experienced in working across multi-agency approaches to health, including social services, landlords, and other service providers.
- Able to work cohesively and collaboratively within a team.
- Someone with a wide range of life experience, effective communication skills, and able to demonstrate housing management qualification at diploma level or its equivalent.
- Competent in using computer programmes and databases.

**About us**

We’re a leading community-based organisation dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.

**Benefits**
- Hybrid-working if nature of role permits
- Learning and development opportunities
- Cycle to work scheme (interest free lone paid back 12 months period)
- Employee Assistance Programme A 24-hour helpline from Health Assured to support you through any of life’s issues or problems
- Free eye test
- Flexible working
- Interest free loan, those in financial hardship

REF-217555