Service Desk Administrator

**Company description**

Primech works in the Mechanical and Electrical sector carrying out complete M&E project management, including; design, engineering, installation, coordination of services, detailed programming, quantity surveying and ongoing maintenance. We have a highly qualified and experienced team for all aspects of delivery.

Our Facility Management Team has been successfully delivering M&E Facility Management for a number of years. We believe it’s essential to have an in-depth understanding of our managed site’s needs, users and budgets to provide an effective maintenance service. We acknowledge that one size doesn’t fit all, so we aim to provide bespoke solutions to facilitate all circumstances and meet a high standard. Our friendly, local helpdesk team provides a single point of contact to resolve issues quickly and effectively. We consider ourselves as one family, collaborating and working alongside all of our clients to achieve excellent results. From the initial call, to on-site works and seamless reporting and certification delivery, we understand the fundamental industry requirements. We’re able to advise on legislative issues, evaluation and benchmarking, acting as a consultant where necessary, to aid the facility management process.

Our offices which have been recently built in Rochester, operate an open plan working environment alongside a paperless infrastructure. We feel it’s important to ensure all of our team feel at home and happy in their everyday role. We often carry out social events either ad-hock or scheduled team building events. These help our team to form friendships outside of work, whilst building all round relationships that aid effective communication and collaboration.

**Brief Job Description**:
As a rapidly growing Mechanical and Electrical Contractor, we are currently offering an opportunity to join our team as an FM Service Desk Administrator.

You should be professional, polite, with great attention to detail. Always be prepared, responsive and willing to meet each challenge directly. Comfortable with computers, general office tasks and excel at both verbal and written communication but most importantly should have a genuine desire to meet the needs of others.

This is a fast-paced environment so it is essential you should be self-motivated, a problem solver, adaptable, have excellent time management and a willingness to learn new skills & take on challenges, working on your own or as part of a team.

**The Rewards**:

- Out-going and vibrant working environment
- The chance to extend your skills and experience
- Career progression
- Job satisfaction whilst aiding the expansion of our brand
- Ongoing training & growth

**FM Service Desk Administrator Responsibilities**:

- Previous experience in a similar role is essential
- Previous experience using Big Change is desirable
- Admin support to the FM Service Desk Team
- Maintaining the document trackers, mostly using Excel
- Good communication skills are required for interaction with the FM helpdesk and the Engineers
- Scheduling, confirming and managing the programmed works for FM Engineers including setting up and loading jobs onto CRM system
- Liaising with Clients to ensure works are scheduled and completed
- Invoicing of all FM works including call-outs, small works & remedial’s
- Managing quotations and sending materials out to suppliers to be quoted
- Purchasing any materials required for FM works
- Assistance to other engineers
- Assist with the Toolbox Talks for Engineers
- Manage & coordinate boiler sign-offs
- Run and manage reports from previous works ensuring all documentation is saved correctly and submitted to clients
- Manage and assist with Commercial and domestic servicing arrangements
- Completing RAMS & Method Statements where required
- Following Internal Primech processes to ensure all works run smoothly

**Working Hours**:
Monday - Friday 8:00am - 17:00pm

Would consider part-time hours

**To be considered, you must have**:

- Knowledge of Facilities Management in an M&E Environment would be an advantage
- Good computer knowledge
- Excellent Communication
- Strong administration skills
- Prior experience in job management systems ideally Big Change

Industry: Construction

**Benefits**:

- On-site parking
- Company events & social hours

**Job Types**: Full-time, Part-time
Part-time hours: 25-30 per week

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person