On Street Operative

**Job Title**: On Street Operative (E-Cargo Rider)
**Location**: Penton Depot
**Contract Type**: Permanent
**Working Hours**: 24 hours per week, Saturday and Sunday 7.30am to 7.30pm
**Salary**: £28,808 FTE per annum + excellent benefits

London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,300 bikes, 2000 ebikes and over 800 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

As the **On Street Operative** your key responsibility will be swapping batteries and triaging bikes to support our bike fleet and ensure our customers get where they want to go. You will be travelling around London using an E-Cargo bike. All eCargo Bike training will be provided and if successful will receive a professional qualification in eCargo Bike riding.

You will be the public face of Serco’s London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner

Other responsibilities where required include:

- Supporting Cycle Hire Hubs, when necessary, across the scheme during morning & evening peaks
- Transporting eBike batteries using eCargo Bikes across the city
- Completing mobile triage of Cycle Hire fleet across the scheme
- Providing assistance to the workshop on an adhoc basis to support workshop operations

You will be a confident cyclist who is physically capable to keep up with demand on-street and work in a target pressured environment.

You won’t be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as On Street and Redistribution Operatives who now hold Team Leader, Operations Manager and Contract Manager titles.

**What do I need to do the role?**

We are dedicated to the ongoing development and career progression of our On Street Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.

It is desirable that you hold a clean driving license for at least 1 year and have previous delivery / cycling experience and we will provide any additional training you may need.

You will be a confident cyclist who is physically capable to keep up with demand on-street and work in a target pressured environment.

**Why Serco**

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that touch people’s live

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

**What we offer**
- Be a part of the iconic London Cycle Hire Scheme and help deliver a first-rate alternative transport option to thousands of daily customers.
- This is a one-of-a-kind scheme. With fully bespoke programs, processes and systems to learn across multiple functions.
- No matter the role you join us in, there will be opportunities to see and learn other aspects of the contract from on street, to control room, to workshops and more.
- Free Cycle Hire membership worth up to £120 (after a successful 3 month probation)
- A TfL issued Oyster Card providing free travel across the TfL network either in or out of work for all front-line employees (after a successful 3 month probation)
- Predominantly during the busy summer period, the contract offers an incentive scheme to all roles, where extra money can be earned for extra performance
- Working on street and find one of our precious bikes abandoned? You can earn money per abandoned bike found, rewarding your effort for helping to maintain our bike fleet.
- Access to the Serco Benefits portal which contains thousands of discounts and deals for all Serco employees across a range of areas including Insurance, healthcare, high street shopping, cinema, mobile phones and many more.
- Our contract holds multiple events for employees throughout the year including football, bowling, darts, ice cream vans on site, go-karting, summer and xand xmas parties and much more.

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving p