Pension Officer

**Job Purpose**

The Essex Pension Fund provide a comprehensive, high quality pension offering for all Employing bodies and scheme members for the Local Government Pension Scheme (LGPS) and the delivery of services for the uniform pension schemes of the Essex Police Fireand Crime Commissioner.

The Pension officer role works as an integral part of the fund, delivering a service to 160,000 membership and 700+ employers, covering all schemes and a specialist payroll provision.

The role is responsible for supporting a wide range of services across all aspects of benefit provision and represents the Fund at roadshows and events.

With good communication skills and an understanding of pensions and payroll routines, responsible for processing member events, dealing with a variety of correspondence, this role requires a track record of high attention to detail and ability to organiseown workloads. Computer literate and proficiency with Microsoft Office suite of programmes is essential to success.

**Service/Functional Accountabilities**
- Responsible for day to day calculations of elements of scheme benefits for transfers in and out of the Fund, payment of refunds, provision of estimates, retirement and death payments, pensioner payroll measures and the issuing of deferred benefit statementsin line with the Fund's KPIs.
- Provide information, guidance and excellent customer service to individual members, employers and other stakeholders on elements of Police, Fire and Local Government (LG) schemes.
- Accountable for developing and maintaining knowledge and understanding of the Police Fire and LG schemes.
- Responsible for carrying out all aspects of core administration in relation to the Police, Fire and Local Government Pension Schemes and the payroll provision.
- Contribute to service delivery by interacting with the 160,000 membership and 600+ employers in an increasingly digital environment.
- Accountable for delivering an allocated workload to agreed deadlines ensuring quality outputs.
- Support the Communications Team to deliver the Fund's annual calendar of stakeholder engagement events, by attending roadshows, workshops and other forums.
- Participates in and contributes to the Pensions Champion Group, providing and promoting information relating to relevant changes to processes and procedures.
- Work collaboratively across the Fund to deliver activities in line with the statutory requirements and KPI targets.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.

**Skills, Knowledge and Experience**
- No previous LGPS, Police or Fire pension experience is required
- You will be a good communicator in both the written form and over the telephone
- You will possess a variety of skills such as reliability and enthusiasm whilst remaining motivated and positive; all of which help deliver a quality service and promote a hard-working and professional environment
- Some knowledge and experience of using Universal Pension Management System (UPM) will be advantageous but is not essential however, experience and knowledge in Windows based programmes is desirable

To view our Organisational Behaviours information please follow this link.

**What you should do next**

**Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.**

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