Customer Administrator

2 weeks ago


Abingdon, United Kingdom Gigavoucher Team Full time

Previous office administration experience
- Accurate and precise communication skills
- Good working knowledge of Microsoft Office
- Excellent telephone manner
- Excellent customer service skills
- Able to meet deadlines

**Key Accountability & Responsibilities**
- Undertaking written and verbal communication with Voucher Customers to ensure they understand and respond appropriately to the scheme communications - the majority of this will be based on outbound calling to customers participating in the UKGV Scheme
- Work with the Regional teams to assist with the administration of their Voucher Projects
- Managing registration databases
- Participate in meetings with the DCMS to help drive forward the rollout of UKGV in Gigaclear and help drive efficiency
- Answering and processing customer queries regarding UKGV
- Report weekly on processed vouchers and help to dispute any issues that may arise
- Assist in the generation of request and claim submissions
- General support of the UKGV function in the Business Development team

Gigaclear is a high growth company delivering fibre-optic broadband to underserved rural communities in England. Started in 2010, the company is expanding rapidly across England. With head offices based in Abingdon, Oxfordshire, and a significant proportion of staff based in the field Gigaclear currently has circa 600 employees and is pursuing ambitious growth plans.
We have an ambition to make a significant difference to the broadband landscape in rural England and improve our customers lives through the provision of world class broadband services.
**Staff rewards, benefits and opportunities**
We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all.
- Generous employer pension; up to 8% matched contribution
- Income protection & life assurance
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
- Unlimited access to LinkedIn Learning
- Long service benefits and monthly employee recognition
- Enhanced maternity and paternity provisions
- Flexible working environment
- Health & Wellbeing initiatives and company funded social events

**Our values**
Our approach is to work guided by our mission, vision and values.
**Find a way, Be committed, Do the right thing, Keep it simple.**

**Salary**: £20,000.00-£22,000.00 per year



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