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Contact Centre Administrator
2 weeks ago
Circle Integrated Care is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.
**We have an opportunity for a Contact Centre Administrator to join their team of staff in the Operations department.**
**This is a Full time role for 37.5 hours a week. The role holder will be required to cover between the hours of 08:00 16:00 and 09:00 17:00. The role will be hybrid working but mainly remote.**
**Applicants should meet the following criteria**:
- Previous health care experience is desirable along with previous experience managing customer service.
- Good level of General education with excellent communication skills.
- **Duties of this role include**:
- Dealing with all incoming telephone calls into the central Circle Integrated Care call centre.
- Dealing with all other forms of incoming communication from patients with rapid responses and actions achieved. This may include acknowledgement whilst redirecting the requests to the relevant internal teams.
- Maintaining operational key performance indicators related to communication systems performance.
- Supporting in the evolution of our communications pathways through acting as expert advisors to new technology.
- Acting as overflow support to the wider Circle Health Group call centre as required.
- Management of patient led bookings as a result of an inbound enquiry.
- Maintaining industry leading customer satisfaction and call handling performance.
**Salary & Benefits**:
Circle Health Group is committed to offering competitive starting salaries alongside access to a wide range of employee benefits, including:
- 27 days’ annual leave pro rata with additional days for long-term service
- Cycle to work scheme: save money on a new bike and benefit from interest-free instalments
- Private pension scheme helping your to live well in retirement
- Health and wellbeing programme which includes free fruit, massages and fitness sessions
- Employee assistance programme: get confidential support 24/7
- Private medical insurance to help you get any treatment you need quickly
- Non-contributory life assurance and income protection insurance
- Childcare vouchers
- Season ticket loan: get the benefit of an annual ticket and pay the cost over 12 months
**As of the 1st April it will be a legal requirement for all our patient facing staff to have been double vaccinated unless they can show that they are officially exempt. We regret that we therefore cannot appoint you to this role unless you are currently vaccinated or are happy to be double vaccinated by this date or exempt.**
**Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.
