Creative Director

Creative Director

Salary: £72,000 - £76,000 per annum, plus company benefits

Location: London

Contract: Full Time, Permanent

Hours: 37.5 hours per week,

Shifts: Working between the following shifts, 8am-4pm, 9am-5pm, 10am-6pm

Work model: Hybrid

Williams Lea seeks a Creative Director to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Creative Director role entails overseeing the entire creative production output for a Creative Services studio.

This position requires strong communication skills, a professional demeanour, and someone willing to proactively support and engage with surrounding colleagues and clients. Collaborating with an onsite Traffic Manager, responsible for the studio's operational aspects and direct management, the Creative Director is expected to offer assistance as needed. Reporting into the SR Account Manager, who holds overall accountability for delivering all services provided to this client, this role is integral to the wider account management team for this client.

Key responsibilities
- Inspire, lead and drive high quality creative production output from conception through to completion
- Build strong relationships with key stakeholders to deliver value, quality and strategic output for them
- Identify creative production opportunities within the bank, helping to create a pipeline of work for the studio
- Align approach within the studio with client strategies from across the business, including brand marketing, events, and corporate communications
- Deliver industry insight and market trends to drive innovation
- Collaboration with the wider WL creative production community
- Identify and develop solutions which meet client requirements, work within the client brand guidelines and are accessible for the intended audience
- Provide creative consultation as part of the briefing process with the studio on best solutions and media, to ensure a successful output and happy client
- Hands on management of complex jobs, pre-empting issues, coordinating work and production, including print and delivery
- Monitor progress of activities to ensure adherence to deadlines, quality standards, and client brand guidelines
- Ensure that message quality, format, and content meet the brief and are consistent with firm-wide communication guidelines
- Guide and advise members of the team in the design and use of template material, providing training where necessary
- To be a technical expert in all areas of design for print and digital media
- To ensure quality control and pre-flight checking procedures are adhered
- To support the Studio Manager in ensuring internal workflow practices are adhered to within the studio, and all billable work is recorded

Personal attributes
- Excellent communication skills, articulate, personable and confident
- Enjoys working with and presenting to clients with excellent client relationship and management skills
- Experienced leading a team of designers and takes a collaborative, proactive approach to handling issues and supporting clients
- In depth knowledge and understanding of design and production across printed and digital disciplines
- Highly organised managing yours and others workloads, managing multiple projects effectively with a polite confident manner
- Calm and personality with the ability to work both on own initiative and in a team environment, often under pressure and to strict deadlines
- Strong level of technical and integrated creative design knowledge
- Creative direction and creative problem solving
- Project management
- Experience managing teams and freelancers
- Brand strategy
- Art direction

Qualifications
- Educated to a degree level in a relevant discipline, with substantial and relevant experience in the Design sector.

Software knowledge:

- Adobe Creative Cloud
- Atom
- HTML
- CSS
- MailChimp
- SketchUp
- Monday
- Microsoft Office
- Webflow
- Shopify
- WordPress

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

- 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work schem