Nhs Talking Therapies Administrator

The Role: What you will do?
Are you looking for an administrative role that will really make a difference to lives?

This position is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing an effective and efficient administrative service for NHS patients, referring GP’s, healthcare professionals and ICB contacts. The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.

At Vita Health Group we appreciate the part ALL our team play in helping people get better.

If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.

**Main Duties and Responsibilities**
- Answering incoming and making outbound calls in a professional manner within agreed KPIs.
- Processing referrals within targeted timeframe
- Updating patient information within the record system, ensuring a high level of accuracy.
- Monitoring and actioning treatment waitlists.
- Checking and processing letters to patients, GP’s and Healthcare professionals.
- Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
- General administration and any other ad hoc duties to contribute to the smooth running of the service.

Attention to detail, accountability and pride in the work they deliver is essential. Good communication skills and high level organisational and time management skills are also a must.

**Skills and Experience**:
Essential:

- Experience of working with and dealing with the public.
- Experience of working in an administrative capacity.
- Excellent customer service skills, including a professional telephone manner.
- Excellent written and spoken communication skills.
- Excellent attention to detail.
- Ability to work independently as well as part of a team.
- Flexibility with shifts may be required to assist with cover due to staff absence.
- An awareness of and commitment to supporting and facilitating diversity and inclusion
- Willingness to travel, which may include occasional overnight stays, as and when required

**Why Vita Health Group?**

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

- Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
- Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
- Our sign up to the Armed Forces Covenant.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
- An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.