Customer Support Advisor

7 days ago

Romford, United Kingdom Paymentsave(UK) Ltd Full time

**About the Role**:
**About You**:

- You are a customer-focused problem solver with a passion for excellent customer experience
- Your communication skills, both verbal and written, are exceptional, enabling effective interaction with customers and team members.
- Proactivity is your mantra; you constantly seek opportunities for improvement and eagerly embrace learning new skills and approaches.
- Positivity and determination define your approach; you consistently strive for optimal outcomes in every situation.
- Listening attentively to customer concerns comes naturally to you.
- Your colleagues describe you as engaging, compassionate and organised.

**Responsibilities**:

- Proactively engage with customers through outreach initiatives to enhance their experience and foster outstanding customer relationships.
- Collaborate effectively with team members to address complex customer issues and ensure seamless support.
- Adhere to company policies and procedures while addressing customer needs to maintain consistency and quality in service delivery.
- **Success Metrics**:

- Understand the importance of your role within the team and feel appreciated for your contributions.
- Gain a good understanding of the payment industry and effectively use our systems.
- Receive positive feedback from happy customers, showing your dedication to great service.
- Take an active part in the team's work and help us achieve our business goals.
- Take responsibility and ownership of resolving technical issues

**Essential Criteria**:

- Proficiency in written and verbal communication, with a keen eye for detail.
- Dedication to delivering exceptional service, consistently going the extra mile for customers.
- Familiarity with Microsoft programs and basic computer literacy.
- Ambitious mindset with a drive to excel in the fintech market

**Advantageous Criteria**:

- Prior experience in a customer service role.
- Basic understanding of the payment industry (training will be provided).

**About Us**:
We are a growing Independent Sales Organization (ISO) specializing in providing payment solutions to the UK SME market.

**Culture**:
Our culture revolves around transparency, honesty, accountability, and healthy competition. We foster a supportive and progressive environment that prioritizes the well-being of our team and the satisfaction of our customers.

**The Team**:
You will join a collaborative team of four individuals under the guidance of a team manager. Together, we uphold our commitment to delivering exceptional service and supporting one another in achieving our goals.

**Work Environment**:
Located in the vibrant area of Romford, our easily accessed, modern and open-plan office provides an inviting space designed to inspire collaboration and creativity. Our office fosters a positive atmosphere where every team member can thrive and excel. We firmly believe that a supportive and engaging work environment is the cornerstone of success. If you envision yourself flourishing as a Customer Support Advisor in such an environment, we encourage you to take the next step and apply.

Your opportunity to create a meaningful impact and carve out a career in fintech starts here.

**Job Types**: Full-time, Permanent

Pay: £24,500.00-£25,000.00 per year

**Benefits**:

- Company pension

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer Support Advisor (Full Time)

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