Senior European Road Freight Operator

Simarco is an established, award winning provider of international logistic and freight services, and we provide a wide range of tailored solutions for clients' throughout the UK, Europe and Globally across all Worldwide trade routes.

At Simarco we understand that global trade and industry markets are continually changing and expanding to meet customer needs. That's why our logistics, air, sea/ocean freight forwarding, road haulage & distribution and warehousing solutions are not only flexible but are tailored to meet clients' individual and ever-changing requirements.

We are seeking an experienced European Road Freight Operator that has an extensive background with road freight exports and planning groupage trailers. Please note this is a specialist role and we require prior export groupage experience within road freight.

**Position**:

- Working with clients, carriers and internal teams, your leadership and expertise will ensure the smooth and cost-efficient movement of goods while upholding our commitment to exceptional service quality.
- Build and maintain strong relationships with clients, serving as their primary point of contact.
- Be ultimately responsible for the Profit/Loss of the service.
- Lead and mentor a team of road freight operators, providing guidance, support, and performance feedback - hold regular catch ups, reviews and annual appraisal with each of your team members.
- Ensure the team is well-equipped to meet client needs and operational objectives.
- Develop relationships with new and existing agents/partners/suppliers, lead Teams calls and record minutes/actions.
- Take ownership of customer complaints, gather facts, action and deliver satisfactory response to customer/agent.
- Collaborate with various departments to streamline processes and improve operational efficiency.
- Build strong relationships with other offices by offering support with groupage departures and ensuring to work with the wider business in mind.
- Strategic planning to benefit the long-term business plans - considering bigger picture outside of immediate responsibilities.
- Keep up to date with monthly market figures where necessary reporting trends, upturns and downturns for responsible markets.
- Assist and provide cover in other areas of the operations team as required.
- Ensure that geographic knowledge is updated frequently to enable efficient and effective use of transport.
- Provide complete manifests, loading lists or delivery paperwork for use by transport, warehouse staff and external teams where required.
- Show office positivity around company decisions (improving negativity)
- Understand client needs, providing customized logistics solutions, and ensuring overall client satisfaction.
- Actively support and advocate change management within the business including the change of working processes and company decisions.
- Monitor shipments in real-time and proactively address any issues or delays.
- Stay updated on industry trends, market conditions, and competition.
- Ability to plan a European Groupage Trailer.

**Hours of Work**

Monday - Friday

09:00 - 17:30

Flexibility required depending on customer requirements.

**Requirements**:

- Substantial experience in planning and handling European road freight specialising in export groupage markets.
- Able to liase and work with warehouses planning and loading trailers.
- Profound knowledge of European transportation regulations, customs procedures, and market trends.
- Understanding of international European freight markets and distribution tariffs.
- Strong leadership, negotiation, communication, and interpersonal skills.
- Proficiency in relevant logistics and supply chain management software.
- Ability to thrive in a fast-paced, deadline-driven environment.
- Ability to consolidate cargo in the UK, with a good understanding on how to maximise their trailer payloads.
- Good communication skills and high level of customer service.
- Ability to develop and manage a small team.
- Ability to work on own initiative.
- Good communication and organizational skills.
- Must be able to plan loads and have had experience with using weights/cubes. Strong geographical knowledge.

**Other information**:

- Salary dependent on experience
- 25 days annual leave plus 8 bank holidays
- Discount Platform
- Full training and support
- Cycle to work scheme
- Employee assistance program
- Extensive learning opportunities
- Employee Engagement Forum
- Reward and Recognition programme
- Treat Days