Property Management and Lettings Partner

2 weeks ago

Luton, United Kingdom Venn Group Full time

**Property Management & Lettings Partner**

Agency ref: 69698

A registered charity, who deliver a wide range of services to vulnerable customers in the Luton area are currently recruiting for a Property Management & Lettings Partner who can join their small and friendly team on a one-year fixed term contract.

**Length:

**One-year fixed term contract

**Location:

- **Luton

**Hours:

- **37 hours a week (Monday to Friday) Can also offer flexible working including two days from home

**Salary:

- **£30,000 - £32,000, depending on experience

As Property Management & Lettings Partner you’ll be at the front line of their private letting’s services helping prospective and current landlords and their tenants

**The role involves**:

- Supervise the team and service provision, including direct line management of one team member
- Review processes across the service, consolidating the Property Management & Lettings services, identifying efficiencies to be made and working to improve quality and productivity
- Ensure that our data for all aspects of Property Management & Lettings is recorded, accessible and reportable
- Build and develop strong relationships with potential and existing private landlords and external key stakeholders, customers and colleagues giving advice and feedback as required
- Manage the HMO property portfolio from inception to rented; liaising with the Association’s Housing and Maintenance & Repairs teams
- Report repairs, liaising with Landlords and Contractors re quotes and progress of works, as required to support the in-house Maintenance & Repairs team
- Work collaboratively with Contractors to facilitate HMO repairs, including property visits
- Agree payment plans, liaising with the Finance team, calculating rents and landlord recharges

**Essential requirements include**:

- **Well-rounded education and ideally an NVQ level 3 in customer service**:

- **Line management and development of an agile customer service team**:

- **Demonstrable experience of partnership working, including liaison and negotiation with external agencies and partners**:

- **Private lettings, sales agency, or social housing lettings experience**:

- **Full UK Driving License

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