IT Helpdesk Technician Apprentice

1 week ago

Nottingham, United Kingdom QA Ltd Full time

**Employer description:**

Littlefish has a flexible, scalable, and people-centric managed IT service, that offers exceptional service levels with added value for continual improvement where clients need it most.

**Overview:**

Due to continued growth, we are seeking an apprentice to join our experienced team of technicians -with the potential to gain valuable experience and qualifications upon completing the apprenticeship are endless and a great way to start your career inIT.

**Salary**:
£15,000 per annum.

**Key Areas of Responsibility**:
**General Administrative Activities**:
**Ivanti Platform Activities**:

- General Administration
- New Customer Creation
- Dashboard Creation
- Categories and Subcategory management
- Ad-hoc in-tool reporting

**Service Now**:

- Basic Administration
- Dashboard Creation
- Categories and Subcategory management
- Ad-hoc in-tool reporting

**Gam effective Platform**:

- Account creation, mover and leavers
- Reporting

**What we are looking for**:
**Essential skills and qualities**:

- Ability to form good working relationships with others
- Ability to priorities work
- Always behaves in a professional manor
- Attention to detail, organisation, and prioritisation
- Basic knowledge of Office Packages (Outlook, Word & Excel)
- Basic understanding of IT Services with a desire to learn
- Demonstrates mutual respect for other team members
- Good face to face, telephone and written communication skills
- Good timekeeper
- Is logical in approach
- Manages customer’s expectations effectively
- Methodical and thorough approach to work, remaining calm under pressure.
- Takes ownership and works well as part of a team

**Entry requirements**:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Find out more here:**

**Future prospects**:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important Information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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