Receptionist and Administration Assistant: Devon

**Contract: Permanent, part time (22.5 hours per week)**

**Salary: £23,400 per annum (£14,040 for 22.5 hours)**

**Location: Exeter EX2 8ED**

**Closing date: Sunday 3 November 2024**

**Interview date: Wednesday 13 November 2024**
- Join our team as a Reception and Administration Assistant at our rehoming, advice & behaviour unit in Greater **Devon**
- Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you'll play a key role in advancing our mission to support more pets in need.More about the role
- At our Rehoming, advice & behaviour unit in Devon, our foster-based care and Home Direct Scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.- As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do.- In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.- Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.**Working pattern**
- This is a part time role, working 22.5 hours per week on the following fixed working pattern.- Week 1 - Thursday, Saturday, Sunday- Week 2 - Monday, Thursday, Friday-
About you
- We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.**Knowledge, skills, and experience**
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.

**It would be great (but not essential) if you also had**:

- Experience of working in a similar role or working in a pet welfare role/environment.
- An understanding for the voluntary sector
- Understanding of safeguarding issues.

**For more information about this rewarding role, please take a look at the attached job description.**

**How to apply**- We reserve the right to close this vacancy early should we receive an overwhelming response.Blue Cross benefits
- Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.- In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.- Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees

About Blue Cross
- Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897.

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion.

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help.

Pets change lives. We change theirs.

**Our commitment to diversity and inclusion**

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recrui