Software Support

3 days ago

Leeds, United Kingdom Marmion Full time

**Software Support - French Speaking**
- **Based in Leeds**:

- **£23,000 - £26,000 pa, dependent on experience**:

- **27 Days Holiday + Bank Holidays + 4 Recharge Days**:

- **Enhanced Benefits Package**:

- **Excellent Working Culture**:

- **Fantastic Training/Induction Programme**

**THE OPPORTUNITY**
- Fluent in French and English, both verbally and written.
- A strong team player, with an ability to work independently.
- Excellent organisational skills with strong attention to detail, able to manage your workload and multitask effectively in what can sometimes be a high-pressured and time-sensitive environment.
- Demonstrable experience of delivering excellent customer service/support (desirable).
- Highly IT literate (e.g. Microsoft Office, CRM’s, Operating Systems, Databases).
- Ticket management experience would be desirable.
- Exceptional communication skills, both verbal and written, with the ability to deal with stakeholders at all levels.
- Excellent research, diagnostic and troubleshooting skills, allowing you to identify solutions in order to resolve customer issues in a timely manner.
- The ability to prioritise and manage a high workload of open cases and endeavour to exceed customer expectations by overachieving on set SLA’s.

You will be joining an existing software support team and as such, will be the first point of contact for all customers, both in the UK, France and French speaking markets. You will be highly organised, have excellent attention to detail and possess theability to deliver reliable and effective solutions in a high-pressured environment.

**Your key responsibilities will include**:

- Logging of all communications and customer support cases via an internal CRM system.
- Managing the coordination and communication of updates between customers and all parties involved in any escalated issues.
- Passing any useful customer feedback onto the technical teams.
- Providing the relevant stakeholders with supporting documentation and reports.
- Assisting with internal and external projects.

**OUR CLIENT**

Our client is a provider of bespoke and solution driven software for multiple sectors. Their systems transform the way in which their customers work by streamlining processes which increases productivity and as a result reduces costs. The business has establisheda fantastic working culture, one which empowers its employees to progress their career by investing in their continued professional development, which will be encouraged if you are successful. Due to their continued growth, our client can now offer an excitingopportunity for a French Speaking Customer Software Support Advisor to join their exciting customer support team.

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