Customer Service Assistant
4 days ago
**Job Summary**:
**Duties**:
- Assist customers with product information, pricing, and availability
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges accurately
- Conduct data entry and maintain customer records
- Utilize phone etiquette to ensure quality service interactions
- Communicate effectively
- Analyse customer needs to recommend appropriate products or services
- Upsell products or services to increase revenue
**Experience**:
- Previous experience in a customer service role is preferred
- Strong data entry skills
- Ability to communicate effectively with customers
Joining our team as a Customer Service Assistant offers the opportunity to work in a dynamic environment where you can enhance your communication skills, assist diverse customers, and contribute to the growth of this family run business.
**Job Type**: Part-time
Pay: £11.44 per hour
Expected hours: 16 per week
**Benefits**:
- Company pension
Schedule:
- Day shift
**Education**:
- GCSE or equivalent (preferred)
Work Location: In person
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