Operations Inspector

**Join us on the Journey...**:
**What you'll do**:

- Monitor quality from a customer perspective; headway, vehicle cleanliness, destination screens, interior information and publicity, information at bus stops, driver presentation and attitude, driving standards etc
- Oversee service out/in at garages when instructed and ensure VCR’s are completed correctly by Drivers
- Ensure all drivers are safe and fit to be at work at all times
- Demonstrate effective oversight of driver performance, and continuously ensuring effective management of drivers and their performance is being applied
- Drive buses as required and ensure mileage is completed (if qualified)
- Effectively and efficiently communicate in a clear, precise and approachable manner with the Central Control Room, Drivers, Traffic Offices and Engineering teams
- Assist in cascading information to Drivers where and when necessary, and to give Drivers clear guidelines on diversions and explain routes as appropriate
- Ensure that Drivers comply with Company Policies and Procedures at all times
- Ensure good customer care is delivered. To promote a positive Company image when communicating with customers and to wear full uniform and appropriate PPE as required
- Have a good knowledge of legislation and ensure compliance with Drivers Hours Regulations, health and safety regulations and all other Company policies and procedures
- Monitor other operators activities and to provide appropriate reports
- Flexibility to physically monitor route performance across all periods of operation. This would include weekends, early, late and split shifts as required
- Carry out reliability checks of services to ensure the scheduled timetable is maintained and documented as per procedure
- Attend external meetings with local community groups, local authorities, police, schools etc. as required
- Identify causes of delay and suggest changes to infrastructure conditions (bus shelters, bus priority measures etc.) to create favourable conditions for our customers and for our services to operate in
- Carry out Driver DQC, Drug and Alcohol and speed checks, as well as auditing driver equipment such as spit kits, safety equipment etc

**What you'll need**:

- Relevant operational experience in scheduled service environment
- Well developed verbal and written communication skills
- Confidence in dealing with individuals at all levels of the organisation
- Strong multi-tasking skills
- Understanding of computer systems and good IT ability
- Good computer literacy and competent in using ‘tablets’ or ‘ipads’
- PCV (Cat D) license desirable

**What we offer in return for your hard work and commitment**:

- Free Bus & Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- Company pension
- Employee Assistance programme
- Private online GP service

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.