Visitor Assistant

**Salary**

£24,480 - £25,185 pro rata

**Contractual hours**

18.5

**Basis**

Part Time

**Job category/type**

Leeds City Council

**Date posted**

01/10/2025

**Job reference**

REQ003591

**Job title**: Visitor Assistant - Lotherton Hall

**Salary**: A1 - A3 £24,480 - £25,185 (pro rata) Plus enhancements for working weekends and bank holidays

**Hours**: 18.5

**Contract**: Permanent

**Location**: Lotherton Hall, Aberford, Leeds. LS25 3EB

As a Visitor Assistant you’ll be passionate about history, have an appreciation for museum collections and be able to deliver excellent customer care.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**

As a Visitor Assistant you will bring to the role:

- Good interpersonal and communication skills (written and verbal).
- Ability to communicate with a wide range of people individually, in groups at all appropriate levels.
- Ability to work effectively as part of a team or alone without regular supervision.
- Experience of maintaining direct contact with customers through day-to-day involvement with service delivery and promotion.
- Knowledge of good practice in visitor services.

**About the role**

Your primary responsibility will be to provide a friendly, safe, and accessible environment for our diverse range of visitors ensuring that they enjoy their visit learning about the site and collections.

You will actively participate in bringing the House to life through its stories so you will need to enjoy interacting and engaging with the public. You be responsible for ensuring that the house and collections are secure, clean, and presentable at all times. We require a flexible approach.

In addition, the role involves shop working and assisting with events and school visits. Experience of working in a retail, hospitality or learning environment would be useful.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further

**How to apply**

**If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the**Skilled Worker visa**route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.**

**Job Purpose**:
To provide a safe, easily accessible and friendly environment for all users ensuring they enjoy their visit learning about the site and collections.

**Responsibilities**:

- To be reasonable, polite and courteous with all users, providing information on the service’s sites, collections and activities, interpreting and demonstrating exhibits as necessary.
- To carry out proactive reception and sales duties (including cash handling).
- To be responsible for carrying out security procedures for the site, collections, and shop within agreed guidelines.
- To assist the Learning & Access Officers in the provision of learning activities such as family workshops, school visits and guided tours.
- To ensure the Site is clean, tidy and safe, participating in installing exhibitions, display maintenance as directed by Collections staff and ensuring public information points are appropriately stocked.
- To assist with the preparation and support of conferences, functions and events including evening working.
- To report any changes in the standard environmental conditions (humidity, lighting etc) of public areas to appropriate technical or collections staff.
- To participate in briefing sessions to develop skills and knowledge pertinent to the post.
- To ensure that dress and personal appearance presents the highest standard.
- To present a positive image of the Service at all times and to assist in the promotion of Leeds Museums & Galleries through promotional and learning activities and events.
- To be aware of and adhere to Leeds City Council Health and Safety Policy being responsible for your own health and safety whilst at work and that of your colleagues and our customers. Achieve recognised Health & Safety qualification specific to job need. Carry out risk assessment and implement safe systems of work as required.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the