Technical Support Specialist Ii

1 week ago

London, United Kingdom RELX Full time

Technical Support Specialist II

Do you enjoy troubleshooting and resolving customer technical problems quickly?

Can you help us to ensure a high-availability technical environment?

About the company:
LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below

About the Team:
You will be joining a team of problem solving Technical Support Specialists based at the London Bishopsgate office and Sutton Greater London.

About the Role:
At RELX, we are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment, RELX has implemented the following initiatives:
Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.

Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.

Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.

Responsibilities:

- Configuring and setting-up workstations and laptops for our on-site customers
- Answering internal and external customer inquiries for hardware and software issues and resolving problems swiftly
- Monitoring, supporting, and troubleshooting our IT infrastructure for operating issues involving failures, degradation, and event correlation
- Resolving desktop computer issues for hardware, software, and printing by performing troubleshooting and successful problem resolution
- Initiating corrective actions to resolve connectivity and minimize downtime, ensuring availability of our IT environment to customers
- Prioritising and Managing workload effectively, managing several open Incidents/Problems simultaneously
- Working to SLA thresholds for incidents, request and problems

Requirements:

- Have experience of Windows build and deployment tools, such as MDT, SCCM, Autopilot
- Have an understanding or experience with backup procedures
- Have Experience supporting both MacOS and Windows
- Have experience of Troubleshooting Outlook, including problems connecting to Exchange/Office 365
- Have Connecting via a VPN, using multifactor authentication and ITSM software, such as TOPdesk, Service Now, Remedy
- Have great verbal and written communication skills and be able to build relationships with customers and teams
- Have experience of working with Azure and MEM environments

Learn more about the LexisNexis Risk team and how we work

here.

LI-MH1 #LI-Hybrid

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

Please read our

.

  • Solvency II Reporting

    6 days ago

    City of London, United Kingdom Oliver James Full time

    Contract Opportunity: Solvency II Reporting Specialist (Technical Provisions)Rate: £1200/day (Inside IR35) Duration: Until end of year (Start ASAP) Location: Flexible (Remote/hybrid working available)A leading insurance organisation is seeking an experienced Solvency II contractor to join its Technical Provisions team. This role is a maternity cover and...

  • Project / Technical Director – Facade

    4 days ago

    London, United Kingdom AKT II Limited Full time

    Overview AKT II’s outstanding reputation, stability and growth has attracted the very best professionals with the promise of progressing and expanding their careers. This continued growth has led to the expansion of the company from London into key geographies across the globe: Cambridge, Manchester and Bristol in the UK, as well as Copenhagen and Toronto...

  • Project / Technical Director – Facade

    7 days ago

    London, United Kingdom AKT II Limited Full time £150 - £200

    OverviewThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.AKT II’s outstanding reputation, stability and growth has attracted the very best professionals with the promise of progressing and expanding their careers. This continued growth has led to the expansion of the company from London into...

  • Bioclimatic Engineer – London

    1 week ago

    Greater London, United Kingdom AKT II Full time

    AKT II is a progressive design-led AEC consultancy which, over recent years, has been recognised as one of the most successful cutting-edge practices in its field, collaborating with architects, developers and contractors both in the UK and internationally. AKT II was formed in 1996 and since then has grown to 350 people, while building a reputation for...

  • Senior Geotechnical Design Engineer

    4 days ago

    London, United Kingdom AKT II Full time

    Join to apply for the Senior Geotechnical Design Engineer role at AKT IILondonAKT II’s outstanding reputation, stability and growth has attracted the very best professionals with the promise of progressing and expanding their careers. This continued growth has led to the expansion of the company from London into key geographies across the globe: Cambridge,...

  • Senior Geotechnical Design Engineer

    7 days ago

    London, United Kingdom AKT II Full time £200

    Join to apply for the Senior Geotechnical Design Engineer role at AKT IITo be considered for an interview, please make sure your application is full in line with the job specs as found below.LondonAKT II’s outstanding reputation, stability and growth has attracted the very best professionals with the promise of progressing and expanding their careers. This...

  • Regulatory Reporting

    6 days ago

    London, United Kingdom eFinancialCareers Full time

    MiFID II Regulatory Reporting Hays are exclusively hiring for a Transaction Reporting Specialist to join a Bank in the London for a 9 month period. This is a role focussed on MiFID II regulation and you will be responsible for helping resolve a backlog of rejections in the BAU environment. Other duties will include; - Provide key support to existing...

  • Regulatory Reporting

    1 week ago

    London, United Kingdom eFinancial Careers Full time

    Regulatory Reporting MiFID II Regulatory Reporting Hays are exclusively hiring for a Transaction Reporting Specialist to join a Bank in the London for a 12 month period. This is a role focussed on MiFID II regulation and you will be responsible for helping resolve a backlog of rejections in the BAU environment. Other duties will include; - Provide key...

  • Transaction Reporting Mifid Ii

    6 days ago

    London, United Kingdom eFinancial Careers Full time

    Transaction reporting MiFiD IIHays are exclusively hiring for a Transaction Reporting Specialist to join a Bank in the City for a fixed term contract. This is a role focussed on MiFID II regulation and you will be responsible for helping resolve a backlogof rejections in the BAU environment. Other duties will include; Enhance internal controls for MiFID II...

  • Part II Architectural Assistant

    2 weeks ago

    London, United Kingdom Bennett and Game Full time

    Position:Part II Architectural Assistant Location: Chorley Salary: Up to £35,000 + hybrid working + further benefits to be discussed Our client, a well-established Architectural Practice based in Chorley, Lancashire are currently seeking a Part II Architectural Assistant to join their expanding team. The successful Part II Architectural Assistant will be...