Receptionist

4 days ago

Bournemouth, United Kingdom Hope Housing Training & Support Ltd Full time

We are looking for a full time Receptionist to come and join our happy team at Hope Housing. We require a receptionist 5 days a week, 9.00am to 5.00pm (1/2 hour for lunch).

Hope Housing Training & Support is a small registered local charity in Bournemouth & Poole making a BIG impact. Our vision is to help our vulnerable residents transform their lives, through training & support, enabling them to move on successfully into independent living.

**Receptionist Job Responsibilities**:

- Greeting residents and visitors by welcoming and directing them appropriately.
- Maintain confidentiality and is being sensitive to resident’s issues.
- Notifying management and support staff of visitor arrival.
- Maintain security by following procedures and entering guests into visitor’s book.
- writing and printing letters and posters.
- Sorting and organising both Food and Clothes donations.
- Issuing Foodbank Vouchers.
- Keeps a safe and clean reception area by complying with policy and procedures.
- Moving in new residents, assisting them with paper work and forms. Making up new files and entering resident on CRM system.
- Carry out the Close down resident’s procedure both paperwork and on CRM system.
- Assisting with data entry and quarterly reports.

**Receptionist Skills**:

- Good IT skills
- Good communication and a non-judgmental attitude and an awareness around boundaries.
- Empathy for client group
- Friendly and welcoming disposition.
- Good telephone skills
- Good listening skills
- Professionalism
- Customer Focused
- Good organization skills
- Performing well under pressure.

**Administrative Duties**:

- Scheduling
- Carrying out requests from management as needed
- Answering phone calls and transferring them as necessary
- Greeting and welcoming visitors
- Processing rent payments - cash and card

**Immerit start**

Pay: £11.44-£11.87 per hour

Expected hours: 37.5 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application deadline: 14/11/2024

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