Csc Planned and Reactive Coordinator

9 hours ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

Bellrock Property & Facilities Management Ltd provides specialist risk focussed workplace management and property management services to a wide range of complex and sophisticated clients throughout the UK. Operating in the corporate, healthcare, education, retail & leisure and local authority & central government sectors, we create and implement bespoke solutions to improve the performance and value derived from non-core activity.
An opportunity has arisen for a Planned and Reactive Coordinator. based in Leicester head office. The role is to coordinate both operational and client requirements across the planned and reactive departments within the Bellrock client service centre. This is a fantastic opportunity to develop your skills and experience within the business. This role will give you the opportunity and support to develop new work-placed skills and knowledge in both department functions.
**Key Accountabilities/Duties**:
Support the mobilisation of new clients in both the planned and reactive environments
To provide reporting and analysis support to the department managers in both area of the business.
Manage the change control processes of the planned and reactive departments. (CCN process /concerto developments/Manual updates.)
Managing the post mobilisation hyper care of new clients across both departments
Managing the weekly service centre PPM/Reactive resource rotas.
Deputising for Client CSA’s and Planned administrators as required.
Managing the allocated inboxes as required. (Manual updates/Complaints & compliments)
Supporting the delivery of quality assurance/evaluation across both departments

**Required Skills**:
Excellent knowledge of Concerto.
Good Communication Skills
- Building good relationships is fundamental to the delivery of
services.
Good analytical and excel skills.
Organisational Skills
- The ability to manage your own workload and to work to team and
project /task deadlines.
Teamwork and Cooperation
- The ability to work flexibly in 2 teams and contribute to a
supportive work environment.
Adaptability and flexibility
- Able to work in a fluid, fast-paced & exciting environment.
These skills are vital to responding to situations in the workplace.
In return Bellrock are offering a salary of £23,000. Working hours are Monday - Friday 37.5 hours per week and 25 days holiday per year + bank holidays.
STRICTLY NO AGENCIES PLEASE.

**Job Type**: Permanent

**Salary**: £23,000.00 per year

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