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Admin Officer
2 weeks ago
**General Information**:
- Salary
- £25,582
- Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working
- Vacancy Approach
- External
- Location
- Middlesbrough, North Shields
- Region
- North East
- Closing Date
- 17-Oct-2025
- Post Type
- Permanent
- Civil Service Grade
- AO
- Number of jobs available
- 13
- Reserve List
- 12 Months
- Job ID
- 10516
**Descriptions & requirements**:
- Job description
**Proud to serve. Proud to keep justice going.**
Our Administrative Officers within Criminal Fines Collection and Enforcement (Enforcement) provide excellent customer service, administrative support and decision-making to recover criminal fines and financial penalties imposed by the Courts.
**About us**
Enforcement is a key function within HM Courts and Tribunal Service (HMCTS) and plays a central role in delivering justice by working alongside the criminal courts in England and Wales to ensure convicted parties comply with fines and other financial penalties imposed by the courts. We are also responsible for compliance of Confiscation Orders imposed by the Crown Courts and the payment of Fixed Penalty tickets issued by police forces.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
**Your role**
HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.
You will be responsible for creating and updating records on our in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures, providing excellent customer service. You will make decisions on the most effective method of enforcement within the current guidelines, and will use telephone and text message chasing and tracing tools.
You will have the confidence to engage with Managers, Courts and other internal and external stakeholders to collect information, check facts, communicate or enforce judicial decisions.
**Your skills and experience**
You will be an excellent communicator both written and verbal, able to swiftly assess circumstances and adapt accordingly. You must be able to demonstrate empathy, be non-judgmental but focussed on carrying out your role whilst fully respecting our customers. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment with a desire to deliver proactive and effective customer service to people who may be in difficult situations.
**For a full job description, please read supporting document**included below before applying.**
**Further details**:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Non-contractual hybrid working may be available, but arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively._ _We cannot facilitate requests for a particular work from home/working in the office schedule.
The North Shields and Middlesbrough offices offer a service between 09:00 - 17:00 Monday to Friday and you will be required to work between these times on a scheduled basis. The business cannot accommodate Monday and Friday as non-working days.
The offices benefit from parking and excellent public transport links.
**Occasional travel to other courts**
Whilst the post holder will be allocated to a specific office base, t may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.
**Skilled Worker Visa**
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. **You can read more about Skilled Worker visas and the eligibility criteria.**
- Additional Information
**Working Arrangements & Further Information**
For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).
**Flexible working hours**
**Benefits**
The MoJ offers a range of benefits:
**Annual Leave**
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.
T is also a scheme to allow qualifying staff to buy or sel
