Technical Trainer

**Overview**

The role holder will be key to rolling out technical processes and procedures in both a classroom environment and through side-by-side coaching. They will support the department with all training requirements.

They will act as a central point of reference on all elements of technical and systems support to colleagues and may also provide support on soft skills learning.

This is a critical role in ensuring that all team members within the department have the knowledge to perform their role and have an escalation point where there is a learning gap.

The role holder will also act as a link between the operational and management teams and engage in gap analysis and communication of new materials coming from the clients.

Act as a point of contact for the escalation of technical and customer queries and provide oversight of BAU work within the operation and provide relevant sign off as appropriate.

There will be a requirement to work with colleagues at remote sites efficiently and effectively and as a collaborative team.

**Key Accountabilities and main responsibilities**
- Ensure that change and business improvements and project updates are built into the training cycles
- Support the learning needs analysis process and proactively identify opportunities for development
- Work with internal teams in order to design and deliver training solutions
- Managing relationships in order to ensure any design and delivery is compliant
- Ensure that all training materials are kept up to date
- Maintain individual training records and analysis for any training delivered
- Ensure that change and business improvements and project updates are built into the training cycles
- Be the “go to” experienced referral point within the operation for all technical training queries.
- Provide coaching and local training support to the operational teams.
- Provide support to the leadership teams across all teams
- Ensure adherence to legal and regulatory requirements

The above list of key accountabilities is not an exhaustive list and may change from time to time based on business needs.

**Experience & Personal Attributes**
- Technical expertise of financial services and regulated products and procedures, ideally in a pensions administration environment.
- Ability to work with others to achieve tight deadlines
- Strong and effective communication skills both verbal and written
- Analytical experience and ability to identify trends and root cause
- Ability to coach and influence teams and individuals
- Ability to use Microsoft Office programmes
- Coaching/Training qualifications (desirable)
- Service excellence knowledge (desirable)
- Experience of systems training

MUFG Pension & Market Services is a global, digitally enabled business connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual ori