Head of Proposition

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.

1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR
**Job Details**:
**Head of Proposition & Strategic Growth**
**Hemel Hempstead (Hybrid - 3 days in office & occasional UK park visits as required)**
**Competitive salary + bonus and benefits**

**Your Opportunity**:
We’re looking for a visionary and commercially astute leader to shape Haven’s long-term growth strategy. As our Head of Proposition & Strategic Growth, you’ll serve as the strategic intelligence hub for the business, responsible for maintaining comprehensive market awareness and competitive positioning analysis across all operating markets. You’ll ensure executive leadership receive timely insights on market conditions, competitor activities, and consumer trends, whilst developing robust forecasting models based on evidence-driven analysis of market drivers that will inform future strategic planning.
This role offers a unique opportunity to influence both immediate and long-term profitability, while working closely with senior leaders across the business on key strategic projects. It will suit someone who can blend a strong commercial / analytical background with a creative approach to strategy.

**Day-to-day, you will**:
Monitor market conditions, competitor activity, and consumer trends.
Deliver forecasting models and market analysis to inform strategy.
Define and align target customer segments across the business.
Lead high-impact strategic projects from concept to delivery.
Develop and maintain long-term pitch capital investment plans.
Optimise pitch development, design, and phasing for maximum return.
Support the creation of winning guest propositions and park transformations.
Produce investor-ready market intelligence and growth strategy documents.
Collaborate with Exec leaders to align strategic priorities.
Ensure post-investment reviews drive future project success.

**What we’d like you to bring**:
Demonstrable experience in strategic planning, market research, or business development.
Strong analytical and market forecasting skills.
Experience leading strategic projects with measurable results.
Exceptional stakeholder engagement, including with C-level executives.
Knowledge of sales, marketing, operations, finance, and development functions.
Proven ability to translate complex strategies into actionable plans.
Advanced Excel/data analysis capabilities.
Adaptability, resilience, and a growth-focused mindset.
Industry experience in leisure, hospitality, or tourism (desirable).

**What’s In It For You?**
- 25 Days Holiday + Bank Holidays + Holiday Buy Scheme
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

**Who are we?**
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

**What’s it like to work with us?**
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

**What can you expect during the recruitment process?**
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.