Account Executive

5 days ago


Horsham, United Kingdom Devonshire Appointments Full time

**Account Executive (Document Management)**

A fantastic opportunity has arisen for an **Account Executive** looking to develop the next step in their career within an exciting global communications company.

Working to support the Account Director, the **Account Executive** will play a strategic role in implementing plans to deliver multi-client engagement to protect and renew existing contracts whilst simultaneously identifying long term sustainablegrowth into the organisation.

The Account Executive will have key responsibilities linked to managing and developing client relationships; managing and reviewing relevant management information (MI) and providing reporting information all whilst ensuring an excellent customer experienceis at the heart of everything you do.

**Key Responsibilities, although not limited to include**:

- Managing the process of Low Stock Advises (LSA’s) of the client’s business critical marketing docs.
- Management of artwork & design
- Auditing of stock quantities and initiating reprints when appropriate
- Provide high-level data analysis of monthly management reports
- Develop collaborative relationships with clients to provide excellent customer service which exceeds expectation
- Having an understanding of the full end-to-end process
- Monitor service delivery across multiple technical and operational platforms
- Support and facilitate daily service management and assurance activities
- Provide timely, clear and informative information

The Account Executive will be self-motivated, taskorientated, clientfocused and have sound experience in a previous client support role. They will demonstrate a high standard of numeracy and both written and verbal communication skills, and as an ideal willalso have SLA Management and Continuous improvement knowledge.

If this sounds like a role for you and you would like to know more, please get in touch with Nicola Bullivent.

**Salary**: £24,000-£26,000

Contract: Permanent

Location: Horsham (Onsite or Hybrid)



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