IT Administrator

We have an exciting opportunity for an IT Administrator to join our team at Grosvenor Technology.

**Job Title**: IT Administrator

**Location**: Poole (initially with a hybrid home/office working pattern)

**Salary**: £25,000.00 to £30,000.00 DOE

**Hours**: 9 a.m. to 5.30 p.m. Monday to Friday 37.5 per week

**About Us**:
Our company provides security and time and attendance (T&A) solutions via its Access Control and Human Capital Management lines of business. Its Janus access control product was the world’s first Windows© based access control platform and has been installedin over 10,000 sites globally. Its current platform protects some of the world’s most prestigious organisations.

Based and founded in the UK, our company has offices in Stansted, Essex and Poole, Dorset as well as a North American office in Hollywood, Florida. This international presence enables us to offer global support in our customer’s time zone and language.

Since 1989, thousands of systems have been installed across the globe and we have built an impressive blue chip client list, which includes Argos, H&M, Tesco, Bank of America, and BAE Systems. Our experience in the marketplace spans businesses in a rangeof sectors including Education, Retail, Banking, Healthcare, Infrastructure, Commercial and Governments.

We deliver solutions tailored to an organisation’s working practices in a bid to increase security, reduce risk and lower operational costs.

Supporting the IT department, internal and external stakeholders, the IT Administrator is responsible for supporting the delivery of a variety of tasks that enable the successful day to day running of all IT needs across Grosvenor Technology. It is an excitingtime to be joining the team with predicted growth plans and development. Whether it’s assisting with individual user requests or supporting the IT manager on larger scale projects, no day will be the same.

**Responsibilities include but are not limited to**:

- Provide on-site and remote IT support to all users
- Diagnose system/network errors and other issues
- Maintain the hardware across the business
- Ensure all systems and devices are all up to date, with relevant updates and patches
- Follow company Starter/Leaver procedure, complete IT induction.
- Ensure audit logs, asset register, IT changes are current.
- Ensure all critical backups are running successfully
- Complete phone system changes.
- Complete essential tasks to ensure the business remains ISO27001 compliant
- Work alongside the IT Manager to deliver IT Infrastructure projects
- General IT Administrator

**Looking for someone with the below characteristics**:
Communication:

- Excellent communication skills required to deal with both internal and external stakeholders at all levels.

Organisation:

- Ability to use own initiative and manage workload to successfully prioritise and meet deadlines.
- Ability to work independently and as part of a team
- Excellent attention to detail
- Strong troubleshooting skills

**Qualifications**:
Essential:

Strong level of computer literacy and understanding of IT systems is required; Microsoft Office programmes including Teams, Word, Excel, SharePoint, OneDrive and Outlook.
- Experience of Microsoft Admin centres.
- Experience of Microsoft Intune
- Active Directory (AAD and On-Prem)
- Windows and MAC OS

Desirable:

- (DCHP/ DNS / VPN / Routers / Switches/ Firewalls)
- Windows Server 12, 16, 19
- Hyper V, VM’s
- Azure
- Sage 300 and/or SalesForce knowledge
- Experience and familiarity with cyber security controls

**Equal opportunities**

**Next Steps**:
We look forward to hearing from you.