Wedding and Events Coordinator

**Job Overview**

**Key Responsibilities: Sales & Business Development**
- Proactively generate leads and convert inquiries into confirmed bookings for weddings and events.
- Conduct walk rounds and hold consultations with potential clients.
- Develop packages, pricing strategies, and promotions in collaboration with the General Manager, Sales Manager and Marketing teams at Head Office.
- Build and maintain relationships with key clients, vendors, and external event planners.
- Maximise revenue opportunities through up-selling, cross-selling, and repeat business.
- Attend wedding & events exhibition in the UK to develop new wedding concepts and ideas to keep the business ahead of local competitors.
- Produce weekly, monthly and quarterly reports on the yield of all weddings & events based on profit margins, cost effectiveness and staff performance of the team

**Event Planning & Coordination**
- Lead the planning process for each wedding or event from initial inquiry to post-event follow-up.
- Develop detailed event proposals, contracts, and function sheets.
- Coordinate with all hotel departments (kitchen, front desk, housekeeping) to ensure seamless execution.
- Advise clients on themes, décor, entertainment, floor plans, menus, and schedules.
- Ensure compliance with hotel standards, health & safety regulations, and legal licensing requirements.
- Working with the heads of departments in developing service standards for each style of event, creating SOP's to ensure maximum levels of service in all areas.

**On-Site Event Management**
- Act as the main point of contact on the event day to oversee setup, service, and customer satisfaction level.
- Troubleshoot issues swiftly and professionally to ensure client satisfaction.
- Manage timelines, vendor deliveries, and last-minute changes effectively.
- Be responsible for all event rooms, cleanliness, management of equipment, health & safety and the restocking of products in these rooms.

**Team Leadership & Communication**
- Supervise and train all staff assigned to events.
- Conduct pre-event briefings and post-event debriefs with relevant staff.
- Host events.
- Maintain strong interdepartmental communication to support operational excellence.
- Lead by example to inspire a culture of hospitality, flexibility, and attention to detail.

**Administration & Reporting**
- Maintain accurate records of all bookings, contracts, and client communications.
- Track revenue targets and KPIs, reporting regularly to senior management.
- Evaluate guest feedback to improve service delivery and guest experience.
- Manage budgets and control event-related costs.
- Develop 24 month budgets for forecasting and revenue development

**Qualifications & Experience**:

- 1-2 years of experience in event or wedding planning in a hotel setting.
- Proven track record in sales and event coordination.
- Familiarity with property management systems (e.g., Opera, Delphi, Salesforce, guestline) and event software preferred.
- Exceptional organisational, interpersonal, and communication skills.
- Strong decision-making capabilities.
- Ability to work evenings, weekends, and holidays as required.

**Key Competencies**:

- Client-focused with strong attention to detail
- Time management and multitasking under pressure
- Creativity in event design and presentation
- Conflict resolution and problem-solving
- Budget and financial management
- Teamwork and collaboration across departments

**Working Conditions**:

- Fast-paced hotel environment with frequent deadlines and changing priorities.
- May involve standing for long periods and lifting items during event setups.
- Flexibility in working hours is required due to the nature of events.
- Working 5 days over 7 with regular weekend work involved especially during summer & Christmas period.
- Assist in other departments as required.

**Performance Indicators**:

- Event revenue growth and profitability
- Guest satisfaction and positive feedback
- Conversion rate of inquiries to bookings
- Efficiency of event execution and coordination

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: £24,420.00-£29,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Ability to commute/relocate:

- Worksop, S80 3PA: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Due to our rural location you must have access to your own transport.

Work authorisation:

- United Kingdom (required)

Work Location: In person