Head Housekeeper

2 days ago

Derry, United Kingdom Shipquay Hotel Full time

**Job Title: Head Housekeeper**
- Reports To: Hotel Manager_
- Department: Housekeeping_

**Position Overview**:
**Key Responsibilities**:

- **Leadership & Supervision**:

- Lead by example, working alongside Room Attendants on a daily basis to maintain cleanliness and uphold hotel standards.
- Train, mentor, and support staff, ensuring they meet high-performance standards and follow established procedures.
- Conduct daily briefings to communicate objectives, guest expectations, and any updates to the team.
- **Operations Management**:

- Participate in the cleaning and maintenance of guest rooms, public areas, and other hotel facilities, ensuring they meet the hotel's high standards.
- Assign daily tasks and rooms to Room Attendants, monitor their progress, and inspect completed work for quality control.
- Maintain an up-to-date record of room status and housekeeping assignments.
- Ensure the appropriate stock of cleaning supplies and amenities, managing inventory and placing orders as needed.
- **Quality Assurance**:

- Regularly inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness, safety, and presentation are of the highest standard.
- Address any housekeeping issues or guest complaints promptly and professionally, ensuring swift resolution.
- Collaborate with the maintenance team to report and follow up on any technical or repair needs.
- **Health & Safety**:

- Ensure full compliance with health and safety regulations.
- Oversee the correct use and maintenance of industrial cleaning equipment.
- Ensure that all staff adhere to hotel procedures for waste disposal and the safe use of cleaning products.
- **Administrative Duties**:

- Manage staff rotas, schedules, and maintain housekeeping records.
- Assist in managing the housekeeping budget, including cost control for supplies and linen.
- Conduct performance reviews and support the recruitment process for new housekeeping staff.

**Requirements**:

- Proven experience in a hands-on role within a hotel or similar environment.
- Strong leadership and organisational skills, with the ability to manage and motivate a team.
- Excellent knowledge of cleaning procedures, hygiene standards, and housekeeping equipment.
- Willingness to work side-by-side with the team to maintain high standards of cleanliness and guest satisfaction.
- Strong attention to detail and a commitment to maintaining high standards.
- Ability to work under pressure and manage multiple tasks efficiently.
- Flexibility to work weekends, holidays, and varied hours as required.

**Why Join Us?**
- Be part of an **award-winning Housekeeping team**, known for delivering outstanding guest experiences.
- Work in a **hands-on role**, where your contributions are valued and recognised every day.
- Opportunities for personal development and career progression within the company.

**Job Types**: Part-time, Permanent

Expected hours: 28 per week

**Benefits**:

- Discounted or free food

Schedule:

- Day shift

Work Location: In person

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