Guest Experience Host

**Description**:
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you

**Title, Team and Role Summary**:
**Title**: Guest Experience Host**

**Team**: Site - Hexagon Tower**

**Who Does This Role Report Into?**Site Director

**Role Summary / Purpose and Scope**

As Guest Experience Host, you will provide a professional and welcoming greeting to all visitors to Hexagon Tower. You will manage bookings and set ups of all meeting spaces and ensure the guest experience is the best it can be at all times. You will support the Hexagon Tower team and be the first point of contact for all occupiers and visitors.

As Guest Experience Host you will be a key figure in the Hexagon Tower team.

The Hexagon Tower Reception functions as the front line for MAPP assisting in all aspects of service delivery, supporting the Site Director, Operations Manager and Senior Management team. You will be directly responsible for the reception area serviced office accommodation and conference rooms, ensuring that the highest standards of management, maintenance and service are being maintained whilst having due regard to expenditure and current legislation.

**Skills, Knowledge and Values**:
**Skills (People & Technical)**
- Excellent organisational skills
- Strong interpersonal skills, capable of communicating across at various levels
- Proactive, flexible attitude to the changes to the company, IT systems and the role
- Fast and accurate typing skills
- Able to use own initiative
- Fulfil the compliance and policy requirements in accordance with MAPP policies and procedures and the relevant legislative framework
- Being present and welcoming for all visitors and occupiers to Hexagon
- Ensuring all visitors sign in and out of the building using the self-check in system
- Issuing of temporary security passes to client staff and visitors
- Booking and managing car parking for visitors where necessary
- Ensuring collection and deliveries work well and with ease for the client
- Monitoring and ordering of all office/conferencing supplies
- Acting as first point of contact for the clients and exercising judgement and initiative in determining how to progress / action enquiries
- Providing efficient and confidential administrative / ad-hoc support to the other members of the Hexagon Team as required
- Managing all associated tasks with meeting room bookings including calendar management, booking process, room set ups including refreshments and anything else requested by the client
- Checking meeting rooms for cleanliness/maintenance
- Ensuring meeting room welcome signage is completed before client arrival

**Values & Behaviour**
- Exhibition of MAPP Values**:Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive a