Account Handler

We have a fantastic opportunity for an experienced **Account Handler** to join us at our offices located in **Farnborough **on a hybrid approach. If you have a background in **Classic** **Motor Trade **insurance and enjoy a fast-paced environment Aston Lark may be the place for you.

We are looking for a bright, personable, self-motivated individual for this role. You will be working within our highly successful Motor Trade team. With the customer at the heart of everything, going the ‘extra mile’ to deliver a superior customer service will be second nature to you.

This role offers the opportunity to develop your motor trade insurance knowledge further by working within a highly supportive and specialised team, who are committed to your career development.

**What you will be doing**:

- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
- Undertake market exercise to establish most competitive terms available.
- Obtain renewal terms and present to client.
- Produce and issue professional summaries and reports using Aston Lark templates.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Aston Lark procedures.
- Prioritise and handle all work promptly and accurately.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Aston Lark templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross-sell products from other Divisions.
- Refer all queries that fall outside own experience, knowledge and authority to senior staff.
- Liaise with and assist other branches and Group Resources as necessary.

**You need to bring with you**:

- Motor Trade insurance experience is highly desirable
- Must have a minimum of 2 years’ experience in providing specialist advice in the insurance market.
- Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).
- Accuracy and attention to detail.
- Excellent client service skills.
- Good negotiation and broking skills
- Excellent oral and written communication skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client’s level of understanding.
- Ability to persuade and influence others.

**We can offer you**:

- **Competitive salaries** and a range of benefits.
- **Minimum 25 days holiday**, with the option to purchase more
- **Health & Well-being** through a 24/7 employee assistance programme for you and your family providing practical support on a range of issues such as health, money, and work.
- **Hybrid working options** to give you more flexibility to manage work and home life.
- **Study Support** and career progression opportunities. If you wish to study professional qualifications or develop your leadership skills, a personalised development plan is available to you through our L&D team and your manager.

Aston Lark is on a journey to become the most trusted Chartered insurance broker and employee benefits advisor in the industry. With over 1,600 employees across more than 55 offices in the UK and Ireland, 200,000 customers and £900m of GWP, our expertise is vast and spans all commercial sectors, industry-specific schemes, employee benefits consultancy, and a wide range of private client solutions, with a dedicated in-house claims team on hand when you need us the most

**Benefits**:

- Additional leave
- Company pension
- Free parking
- Referral programme
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Farnborough, GU14 7LP: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)