Maternity Cover

**Patient Telephone Bookings Advisor | Business Development, Marketing | Harpenden '“ With travel to Bushey Hospital & Some Remote Working | Full Time, 1-year Fixed Term Contract | Monday '“ Friday | Own Transport ESSENTIAL |**

Spire Harpenden Hospital are looking to bring on a Patient Telephone Bookings Advisor to join their Business Development and Marketing team on a fixed-term contract for 1 year to cover maternity leave, this will be full time hours. T **he primary responsibility is to communicate effectively, positively and professionally with self-funding customers in order to facilitate their conversion from enquiry to a clinical consultation, test or procedure with Spire Healthcare.
**This role will be a mix of working at the Harpenden Hospital, Bushey Hospital and potential for some remote working too. Having your own form of transport is essential for this role.
At Spire Harpenden Hospital, we pride ourselves on our comprehensive private hospital services and high standards of care for our patients. We offer fast access to high-quality healthcare, from consultations and advanced diagnostics to personalised treatments and expert aftercare.

**Duties and responsibilities**
- Focus on conversion and tracking of self-pay patient enquiries to outpatient appointments or procedures, tests or therapies, in order to meet monthly conversion rate targets, self-pay revenue and admissions targets
- Ensure the accurate and timely pricing of procedures to provide to patients ensuring excellent customer service and opportunity for conversion
- Prepare sales quotations for patients, ensuring all procedures are costed for profitability
- Be the point of contact for all self-pay queries across all departments internally and for our external customers
- To maximise enquiry conversion opportunities through a high level of sales and customer service skills by adhering to Spire's sales PROCESS
- Effectively overcome patient objectives and sell against competitor hospital by understanding Spire Healthcare and Spire Harpenden's USPs
- To promote and book patients onto events organised by the business development team. To attend events and liaise with patients, booking patients into consultations or procedures
- Undertake all work in accordance with company and hospital policies and procedures
- Use the CRM and SAP system fully and correctly to keep record of all enquiries and interactions to robustly manage and convert enquiry leads
- **Who we're looking for**
- Coming from a sales or call centre type of role would be highly desirable '“ a position where you are handling a large number of customer enquiries and meeting sales objectives.
- Basic IT skills '“ Although training will be provided, you must have a basic understanding of IT (Excel, Microsoft Office)
- Numeracy with the ability to calculate procedure prices
- Excellent verbal and written skills.
- Analytical approach, able to ascertain fact, problem solve and seek answers to queries for the customer.
- Own form of transport is essential as you will be working at both the Harpenden and Bushey sites.

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

**Please see the attached benefits leaflet for more information.**

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: At Spire Harpenden Hospital, we pride ourselves on our comprehensive private hospital services and