Customer Service Advisor
14 hours ago
Package:
- £9.90ph
- £12.38ph for Sundays and £19.80 for Bank Holidays
- Full time hours
- Weekly pay
- 9am-5pm Monday to Sunday, 5 days out of 7. Does include weekends and bank holidays on a rota basis,
- Holiday pay on top
- Chance of ongoing / longer term work
- Great team environment
- Chance to work for local government and the perks that come with
*
**Responsibilities**:
- Making bookings, processing payments and other tasks relating to outcome of enquires and calls.
- To communicate effectively with members of the public and colleagues in a clear and concise manner, taking into account the particular circumstances
- Deal with receipts of payments (for cash, cheques and card payments) and preparation of associated paperwork in an efficient and effective manner.
- Dealing with customer’s complaints in accordance with s process, advise customers of the applicable procedures, proactively resolving complaints wherever possible and recording them as advised and escalate to Service Recovery team if required.
- Contacting customers to monitor satisfaction and quality control checks.
- Excellent customer service experience, within an office / commercial environment would be highly advantageous.
- Competent administrative skills
- Ideally experience within a call centre / helpdesk environment
- Be able to organise and priorities own caseload.
- Confident dealing with complaints and happy to do so.
- Have ability to research, analyse and report information.
- An understanding of how local government works would be preferable but not essential.
IND4T
**Job Types**: Full-time, Fixed term contract
Contract length: 3 months
**Salary**: £9.90-£12.38 per hour
**Benefits**:
- On-site parking
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
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