Communication and Engagement Officer

**Company Description**:
NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We’ve been part of global tech company NEC Corporation since January 2018.

Find out more about our business on the Corporate Responsibility and Performance pages.

NEC Care, part of the NEC Health division, delivers the national diabetic eye screening programme. Our mission, vision and values are to provide people-centric services that aim to improve the health and wellbeing of those we serve by working to achieve excellence in service delivery.

The Central Mersey Diabetic Eye Screening Programme (DESP) provides retinal screening clinics and image grading to people with diabetes across Warrington, St Helesns and Hulton, Knowley. We are commissioned by Public Health England to provide retinal screening on behalf of the NHS and our service is compliant with the National Service Framework (NSF) and National Screening Committee (NSC) guidance, standards, and objectives.

By focusing on the needs of the patient we create bespoke solutions to meet the demands of those we serve. We tailor all service provision according to the locality and not to a set specification.

Our service provision is designed to meet and where possible exceed national and local standards and objectives.

The post holder will be responsible for communications, promotions, building relationships with local commissioners, GP practices, healthcare professionals, community groups and charities to promote diabetic eye screening within marginalised communities, increase understanding of the importance of screening with service users and wider communities, increase uptake of appointments; particularly for those who frequently do not attend. They will gain feedback from our service users and act on that to ensure voices are heard and appreciated. Feedback and updates will also be shared with colleagues at MDT meetings.

Main Accountabilities
- Improve knowledge of the importance of eye screening in diverse or marginalised communities supporting using promotional activities and campaigns.
- Be a strong presence on all social media platforms, edit and maintain all pages, seek new pages to like and follow, interact with CCGs, GPs, pharmacies, health pages and community groups.
- Attend monthly engagement team meetings to share best practice and SOFT reports.
- Attend quarterly Programme Board meetings to showcase engagement projects.
- Establish productive links with community health support groups such as Social Prescribers, Health watch, Diabetes UK, LMC, GP Forums and diabetic specialist nursing teams.
- Working alongside the Central Administration Team, monitor clinic booking performance to ensure all clinics are fully utilised and waiting lists are kept to a minimum in higher demand areas.

The Communications & Engagement Officer supports the Communications & Engagement Team Leader to reduce barriers to screening and help reduce health inequalities for our service users. They are responsible for communications, promotions, building relationships with internal and external stakeholders to promote diabetic eye screening within marginalised communities, increase understanding of the importance of screening, and increase uptake of appointments; particularly for those who frequently do not attend.

**Qualifications**:
Keys Skills and Experience
- Excellent communication skills covering telephone, written and electronic formats.
- Experience in the use of database software.
- Excellent IT skills and a working understanding of Microsoft Office software.
- Ability to work under your own initiative and priorities tasks using problem solving skills.
- Open to the continued advancement and service improvement to working practices on a local and Organisation level and actively engage with any development opportunities.
- Confident, professional presentation and public speaking skills.
- Experience of using social media, running promotional events and generating publicity materials.
- Able to deal with patients in a calm, sensitive and reassuring way.
- Experience of working in a professional capacity across multiple organisations and with numerous stakeholders.
- Able to work under own initiative and priorities tasks daily using problem solving skills.
- Open to the continued advancement and service improvement opportunities.
- A full driving licence and own transport to travel where needed within the programme area.

**Additional Information**:
We are proud of the benefits we offer employees of NEC Software Solutions
- Private Medical Cover funded by NEC for Employees (with t