In-service Support Specialist

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**In-Service Support Specialist**

Vacancy Reference: CLA- 301

Position: Full-time

Location: Salisbury, Wiltshire, UK

Salary Range: £35,000 - £45,000 per annum depending on relevant experience

At Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology, and having recently received investment into the

business we are going through a period of rapid growth and development and are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer focused UAS solutions through our 4 key business strands; technical services, products, platforms and operational services. We are looking for individuals to help drive forward our expansion, placing you at forefront of UAS development in the UK.

**Our Values**
- Teamwork
- Commitment
- Initiative
- Creativity
- Agility
- Integrity
- Enjoyment

**Why Work for Us**

Based in the heart of rural Wiltshire, close to the Historic city of Salisbury you will join our rapidly growing, friendly and multi-disciplined team, working on a range of diverse and interesting projects, leading the way in this exciting field and witnessing the full lifecycle of our products. The Callen-Lenz team are passionate about what we do, and we are searching for individuals to grow with us as we expand into the aerospace industry.

Our benefits include:

- 25 days annual leave per year (plus bank holidays)
- Buy/Sell holiday policy up to 5 days either way
- Pension Scheme via Royal London
- Company contributed Share Incentive Plan.
- Green Car Scheme
- Life assurance scheme (6x basic salary)
- Income protection policy (75% of basic salary)
- Private Health Insurance via Vitality
- Private Dental insurance via Bupa
- Enhanced Maternity and paternity
- 1 Professional membership reimbursed per year
- 1 paid volunteering day per year
- Access to an independent financial advisor year round
- Training & development opportunities

**About the Role**

We are looking for an experienced In-Service Support Specialist to join our expanding Service Support team.

The role of In-Service Support Specialist will act as the primary interface point between the Customer and the Company for In-Service operational and support matters. The role requires a strong Customer focus and awareness of needs. The primary responsibilities of the In-service Support Manager will be implementation and delivery of Entry into Service and Sustainment Technical and Material Support Services. The role will require developing and maintaining good Customer and End User relationships.

**Responsibilities**
- Implementation and delivery of materiel and services in accordance with the contract baselines, company commitments and business directives
- Monitor In Service / End User operations and gain actionable insight of Customer intentions wherever possible
- Manage operational data acquisition and analysis using industry standard tools and techniques and in order to influence product and support roadmaps
- Engage with the business / supply chain functions to ensure procured products and services meet required levels of performance in terms of cost, quality and schedule
- Responsible for managing the budgets allocated to the support contracts and task flowdown - reporting to the PMO as required and in accordance with the Company standards
- Identifying and managing risks and opportunities that could impact on the ability to discharge the support services as contracted
- Be vigilant to safety and/or airworthiness issues raised through In-Service Support activities and work within Callen-Lenz to ensure that these are resolved
- Other responsibilities as required

**About You**

**Qualifications**

Technical related qualifications HND/HNC or Degree level, and/or equivalent experience in the defence aerospace sector.

**Skills and competencies**
- Strong technical background and understanding
- Proven experience in development and delivery of the full range of Support Solutions within an Aerospace and Defence setting
- Excellent inter-personal and communication skills at all levels (verbal and written)
- Proven ability to build and maintain appropriate rapport and relationships with Customers and End Users
- Understanding of Integrated Logistics Support principles
- Experience within aerospace, defence or safety critical systems and exposure to civil and defence contracts
- Working within a cross-functional matrix organisation to solve problems and communicate solutions to both internal and external stakeholders, working in accordance with established procedures
- Proven delivery focus, with track record of delivering work packages to schedule and within budget
- Evidence of active contribution to business process development
- Strong IT skills

**Personal Attributes**
- Must be a British Citizen or have an existing right to work in the UK
- Ability to hold Security Clearance - 5 years residence in the UK
- Excellent co