Membership Advisor

4 days ago

Bournemouth, United Kingdom BH Live Full time

**Post Title: Membership Advisor**:
**Sites: Stokewood**:
**Geographical Location: Bournemouth**:
**FTE Salary: £26,715.00 per annum**:
**Salary: £21,660.81 per annum**:
**Hours: 30 hours per week**:
**Contract Type: Fixed Term - Maternity Cover - up to 1 year or return of substantive potholder whichever is sooner**:
**The role**:
BH Live is recruiting for a Membership Advisor to join our team at BH Live Active - Stokewood. You will be friendly and accountable for the achievement of membership sales across the Leisure Centre and BH Live. Set in the heart of the Winton/Charminster area of Bournemouth, Stokewood opened as a public baths in 1930. Today, it is a thriving community leisure centre with circa 300,000 attendances a year.

There is a well-equipped gym which is split over two levels with lift access. The group exercises class timetable is extensive with more than 70 classes each week spanning from HIIT to spin to yoga.

In 2024, the centre’s poolside changing rooms were completely transformed with new shower facilities, lockers and toilets. Accessible changing rooms are also available.

**You will**:

- Sell with integrity whilst actively working towards set sales targets.
- Provide tours to customers and potential members and create excitement for our products and BH Live Gym Membership.
- Build a loyal membership base.
- Deal with queries relating to memberships from both customers and colleagues.
- Act as a brand ambassador for BH Live when attending community events and outreach programmes.
- Generate sales leads.

**To be successful you will need**:

- Great customer service skills.
- Ability to work hours aligned to the centres opening hours, which may include working weekends, bank holidays and evenings.
- Practical sales experience or a keen willingness to learn.
- Drive and be comfortable hitting and achieving targets.

**We offer**:

- Onsite parking
- Training and development opportunities
- BH Live Active - Gym membership
- Health cash plan
- Employee Assistance
- Company pension matched up to 6% contributions
- Colleague discount on food and drink
- Colleague recognition
- Birthday / Celebratory day off
- Loyalty Rewards

**About BH Live**:
**Champions of community engagement, health and wellness across Dorset, Hampshire, and London.**:
BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.

**To apply**:

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