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Telesales & Customer Service Agent

2 weeks ago

Lanarkshire, United Kingdom Page Personnel Finance Full time

As a Telesales and Customer Service Agent, you will work closely with our internal teams to proactively increase sales of our products with a focus on securing new business.

**Client Details**

Nationwide packaging company.

**Description**
- Conduct outbound telesales activity to sell products
- Organising & managing daily call plan to meet outbound call KPIs
- Reporting on success
- Influence customers to win business and cross selling associated products
- Achieving sales targets in line with KPI's
- Maintaining market and competitor knowledge
- Taking inbound calls from customers.
- Liaise with Sale Reps, Customers, branches and Suppliers
- Issuing information and processing orders from customers
- Dealing with queries relating to orders and costings
- Create ad-hoc sale reports
- Updating orders, prices and order confirmations in the Company's systems
- Assisting with month end processes
- Update stock levels and report figures to customers

**Profile**
- Previous telesales experience
- Listening skills
- Negotiation skills
- Ability to multitask
- Ability to analyse sales data

**Job Offer**
- 30 days holidays, increasing to 34 days with Length of Service
- A proactive Employee Assistance Programme
- Cycle to Work Scheme
- Company Pension
- £1000 Recommend a Friend Scheme
- Health and Wellbeing initiatives, including free flu vaccinations for you and your family
- Regular training and career development
- Support local charities