Customer Services

7 days ago

Spennymoor, United Kingdom Zumtobel Group Full time

**Customer Service Project Coordinator**

Spennymoor, UK

The Zumtobel Group is an international lighting group and a leading supplier of innovative lighting solutions, lighting components and associated services. With its core brands, Zumtobel, Thorn and Tridonic, the Group offers its customers around the world a comprehensive portfolio of products and services.

We are recruiting for a Project Coordinator in Spennymoor to join the Customer Service Team. You will be commercially responsible for coordinating projects with the specification teams based around the UK & Ireland.

**Main accountabilities include**:

- Receive, vet and process customer orders.
- Coordinate complex and time sensitive projects.
- Order book management, inclusive of monitoring and addressing deviations, variations or amendments.
- Ensure all customer requests are processed with excellent quality and high speed thus maintaining best in class service levels.
- Liaise between customers, external sales and the internal organization including feedback to customers.
- Ensure enquiries regarding product availability, prices, discounts and distribution matters are dealt with professionally and efficiently.
- Register, process and resolve customer disputes regarding orders or issues concerning the supply of products.
- Ensure the required reporting is carried out daily, weekly, monthly.
- The creation of documentation regarding order confirmations, delivery documents etc.

**What we are looking for**
- Experience of working in a customer facing role.
- Knowledge of SAP or a similar CRM system.
- Strong administrative and organisational skills.
- Good team player with eagerness to learn.
- High customer focus and responsiveness.
- Excellent communication skills both oral and written.

**Job Types**: Full-time, Permanent

Pay: From £25,096.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Financial planning services
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 12/11/2024
Reference ID: AW/3253

  • Customer Service Lead

    1 week ago

    Spennymoor, United Kingdom Sharpsmart UK Full time

    OverviewSharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Service Coordinator

    1 week ago

    Spennymoor, Durham, United Kingdom Sharpsmart Full time £25,000 - £40,000 per year

    Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Service Lead

    7 days ago

    Spennymoor, Durham, United Kingdom Sharpsmart UK Full time £25,000 - £40,000 per year

    Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Service Lead

    2 weeks ago

    Spennymoor, Durham, United Kingdom Sharpsmart Ltd Full time £35,000 - £45,000 per year

    Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Service Coordinator

    5 days ago

    Spennymoor, United Kingdom Sharpsmart UK Full time

    Customer Service Coordinator – Sharpsmart UK Join to apply for the Customer Service Coordinator role at Sharpsmart UK Sharpsmart is a leading provider of innovative waste management solutions. Our Spennymoor facility supports healthcare clients by ensuring safe, efficient, and compliant waste disposal. The Customer Service Coordinator is responsible for...

  • Customer Service Coordinator

    6 days ago

    Spennymoor, Durham, United Kingdom Sharpsmart Full time £25,000 - £35,000 per year

    Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Service Lead

    6 days ago

    Spennymoor, Durham, United Kingdom Sharpsmart Full time £25,000 - £40,000 per year

    Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Services Executive

    2 weeks ago

    Spennymoor, United Kingdom Finnmark Limited Full time

    **About the Company**: Finnmark Sauna is the UK’s premier provider of luxury Sauna, Steam, Spa, and Wellness products and services. We are deeply committed to delivering exceptional service to our customers, and we're seeking a dedicated Customer Services Representative to join our team at our headquarters in Spennymoor, Durham. You will be the first...

  • Customer Service Coordinator

    2 weeks ago

    Spennymoor, Durham, United Kingdom Sharpsmart UK Full time £25,000 - £40,000 per year

    Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...

  • Customer Service Coordinator

    2 weeks ago

    Spennymoor, Durham, United Kingdom Sharpsmart Ltd Full time £25,000 - £40,000 per year

    Sharpsmart is a leading provider of innovative waste management solutions, committed to delivering exceptional service and operational excellence. Our Spennymoor facility plays a vital role in supporting our healthcare clients by ensuring safe, efficient, and compliant waste disposal. We pride ourselves on fostering a collaborative and dynamic work...