Administrator (Hmc)

**Herald **motorcycles are looking for a new **Administrator** for our HQ in **Huntingdon, Cambridgeshire. **Herald is a division of Encocam Ltd.

You will be speaking with bikers and liaising with the dealers; therefore, motorcycle knowledge is essential for the success of this role.

If you are a Motorcycle enthusiast or a Motorcycle Tech looking for a different position within the industry, maybe this is the change you were looking for.

To co-ordinate orders from the sales team ensuring the dealer network is stocked. The Administrator is also responsible for the completion of all necessary paperwork in respect of invoicing and warranty. This includes updating the computer system and making sure there is a professional paper trail for both traceability and transparency should any auditing be required.

Key responsibilities and Tasks:

- Continuously improve performance within the department, by promoting best practice and accountability.
- Support the sales team in managing relationships with dealers, providing prompt responses to enquiries etc
- Adhere to administrative procedures using the appropriate IT systems and records.
- Be confident in raising auditable paperwork like invoices.
- Maintain, develop, and build long-term relationships.
- Manage warranty and RAC registrations.
- Raise works and sales orders, inform dealers, and take payment in a timely manner.
- Liaise with DVLA to book SVA’s and register motorcycles.
- Make sure all paperwork is provided to the driver for efficient deliveries.
- Provide high levels of customer care for all enquiries to the team with prompt responses.
- Attend weekly sales meeting and report on weekly delivery schedule.
- Manage paperwork trial to keep inline with ISO9001 accreditation.
- Make sure all motorcycles are uploaded correctly to the RAV system and bikes are moved into dealer RAV bins in a timely fashion once payment has been received.
- Organise SVA’s for bikes that do not conform to euro5 standard.
- Ensure a professional, quality service (external and internal) is always provided.
- Be conversant with and assume proper responsibility for the implementation of the company’s health, safety, quality and environmental policies and all other company policies, rules, and arrangements, demonstrating a responsible attitude to fellow employees, customers, and suppliers of the company, leading by example and taking appropriate action where required.
- Working in a 5-S environment.
- Adhere to administrative procedures using the appropriate IT systems and records.
- Liaise with other areas of the Company to support a coordinated and effective service to customers.
- Promote the brand at every opportunity.
- You may be required to train other colleagues as and when requested.
- Any additional work identified as necessary for the smooth operation of the business.

You will have excellent customer skills and experience of using computer systems along with a good working knowledge of motorcycles and the parts that make up a bike. With strong communication skills you will be the go-to point for enquiries from dealers, colleagues and purchasers of Herald bikes.

For a full job description please contact Encocam’s Recruitment Team.

If you’re an administrator with a passion for bikes, this could be the perfect position for you. Send us your CV along with a covering letter detailing the part motorcycles play in your life.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Cycle to work scheme
- Free parking
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday