Credit Clerk

At the National Trust every penny of profit we make goes straight back into supporting our special places and the work that we do. So, it’s crucial that we keep on top of our finances. We have a great opportunity for a Credit Control Assistant to join our team to help us achieve our aims

Internally this role is known as Credit Clerk.

What it's like to work here:We’re bigger than you think, we’re more complicated than we appear and we’re larger scale than you’d imagine. We’ve got passionate people in all our teams, and we’ve got so much more we want to achieve. We’re for ever, for everyone and we really mean that.

Our Financial Services Centre is situated in Trowbridge, Wiltshire. We're well placed, with ample parking onsite, a shopping outlet nearby and the town centre only a 10-minute drive away. Your contractual location will be Epsom Court.

We are currently operating a hybrid working schedule structured around three days in the office and two days working at a flexible location. During your training you will be in the office more often and the hybrid working schedule will start once training is complete.

What you'll be doing:Joining us in this key role in the Credit Control team, you’ll primarily take responsibility for cash allocation, direct debit collections, credit risk assessment and working towards the digitalisation of our service. You'll support internal teams to help with ad-hoc customer setup & shared inboxes, running rent demands and other tasks to support the wider team.

Working on commercial and residential accounts, your work will be hugely varied. One day, you’ll be engaging with tenants who rent our properties or land, and the next you may be credit risk assessing potential new applicants / customers. You’ll be answering queries via phone (typically up to 6 calls per day), and you’ll also work closely with a wide range of departments both here at the Financial Services Centre and across the Trust. It’s far from dull, especially with a motivated team to support you.

Who we're looking forWe recommend you view the full role profile document attached. You don't need to have all the knowledge, skills and experience listed; this just provides a full picture of what is possible in this role. We’d love you to have:

- Accuracy with great attention to detail
- Adaptable and able to work to deadlines
- Good understanding of the Microsoft Office suite of tools
- Proactivity, able to motivate self to see tasks through to completion
- An eye for continuous improvement, we welcome ideas to streamline and improve our processes

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK