Team Leader

We are an employee-owned company, and this means we see our people as our biggest asset and value the contribution each employee owner makes - why work for any other company, when you can come and work for Parfetts where it’s Owned By You

We are a long running established Company, whose successes can be seen through our year-on-year sales growth. Part of our strategic plan is to be a nationwide company and we are delighted to be opening our Parfetts Birmingham Depot which will be our 8th Depot.

We would love for you to join us and be an integral part of the Birmingham team. You will have the opportunity to be there from the start and be instrumental in shaping the future success of this depot.

**Working for an employee-owned company leads to some great benefits, including**:

- Competitive Salary
- New Depot incentive payment of up to 10% (payable throughout the 1st year)
- Yearly tax-free bonus schemes (employees were paid 14% bonus last year)
- Free health cash plan
- Free onsite parking
- Excellent Company Pension contributions
- Your Birthday day off each year

As a **Dispatch Team Leader at our new depot, **the role will include supervising, overseeing, and working within our dispatch department. You will be accountable for the day to day running of your team where you will undertake daily routines to ensure your team is delivering on all aspects of the delivery cycle from order placement through to picking, routing, vehicle maintenance, delivery of goods & customer service.

**Managing a team of people, you will be able to**:

- Deliver excellent, best in class customer service and have the ability to talk to customers with ease
- Manage a team to ensure the major dispatch function of the depot is performed effectively and efficiently in a fast-paced environment
- Work with the management team to ensure all dispatch KPIs including fulfilment rates are successfully achieved
- Manage the dispatch team to ensure deliveries arrive to our customers on time
- Provide compliance to due diligence checks, legal requirements, and Company policies relating to the delivered operation and transport vehicles
- Organising weekly staffing rotas

**To be a success in this role you will**:

- Be of a strong character who can lead by example
- Develop, encourage, and lead a key team to provide best in class depot standards within a complex business environment
- Not be frightened to challenge the status quo - you will need to quickly identify problems, develop fixes and strategies for improvement and then have the courage of your convictions to implement the necessary changes
- Have the experience of managing people and not afraid to hold different conversations when necessary
- Have excellent communication skills and be confident when facing challenging situations
- Demonstrate and provide an excellent working knowledge of the retail / wholesale channel
- Have good IT skills and experience of IT systems

This role requires you to work 5 out of 7 day on a rota basis with occasional unsocial hours.

If you are passionate about making a success of everything you do and are looking to develop

your career within our exciting Company and possess the above-mentioned skills then what’s stopping you, we’d love for you to join us

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Profit sharing

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme