Level 3 Customer Service

6 days ago

Newton Abbot, United Kingdom Climb Global Solutions Full time

**Marketplace Customer Support Specialist Level 3 Apprentice**

**What is an apprenticeship?**

An apprenticeship is a genuine job with an accompanying skills development programme. Through your apprenticeship, you will gain the technical knowledge, practical experience, and wider skills you need for your immediate job and future career. You will gain this through a wide mix of learning in the workplace, formal off-the-job training, and the opportunity to practice new skills in a real work environment. An apprenticeship is a starting place to gain the skills you need to get a better job and move into a career.

**About the role**

Assisting customers and providing great customer service on Cloud Marketplace and cloud consumption platforms. The role is a mix of platform support and customer service.

This post would suit a school leaver who has taken some further study in ICT, has a keen interest in all things IT, and would like to progress toward a career in technical customer service.
- This role is to ensure that we provide the best service to our customers and partners looking at the Microsoft Cloud or key technologies.
- Work with Grey Matter sales teams to provide expert support in helping their customers and partners move in the best way to the Microsoft cloud and other vendors.
- Work with both Indirect and direct customers to make sure they have the correct licenses.
- Provide demos to customers on how to use our platforms
- Support customers when they are having issues using the platforms, by trouble-shooting or escalation to the platform vendor.
- Assist customers in navigating and using vendor portals, including troubleshooting and escalation required.
- Support cloud and licensing specialists and team leaders in their roles.
- Ensure important information is disseminated through relevant teams.
- Gain an understanding of the services that we can offer and help communicate to the sales team
- Working in a high-pressured environment to deadlines and prioritising workflow, be capable of managing own workload

**About us**

Cloud Know How, part of Grey Matter Ltd, based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam, and the UK. We’re an enthusiastic technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems we invest time in training and personal development. To help the team grow the business, we work hard to give everyone balance - hybrid working, a personal trainer, a MediCash plan and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

**Benefits for you**
- Paid Training
- Individual Personal Development Plans
- Sick Pay
- Holiday Pay
- Staff Referral Scheme
- MediCash Plan
- MetLife Assurance Plan
- Personal Trainer
- Flexible Working arrangements/hybrid/work from home
- Incentives and Rewards
- Social Events/Fundraisers/Staff Parties
- Employee Assistance Programme for 24/7/365 support

All companies say that they have a great culture - We are proud that this is reality - We put our people first

**Salary £12,000

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