Receptionist

DRIVING DREAMS
At Motorpoint, you’ll never take a backseat. Your needs are at the forefront of our agenda as an employer. We call it ‘driving dreams’ and it’s what we’ve been doing since we started with a single site in Derby, back in 1998.
We set out to do things differently. Creating the kind of team spirit you just don’t find elsewhere in the industry. A culture of support. Big celebrations for big wins. Real energy and good vibes all the way.

At Motorpoint, we will look after you We genuinely do live and breathe our values which are Proud, Honest, Happy and Supportive. So buckle up and we will drive you safely to your goals within the automotive industry.

Here is a bit about us.
- Recently voted 18th best large company to work.
- 1st best company in the automotive industry.
We are so proud of being a supportive employer that does not discriminate, and we work whole heartedly to ensure we support our future and existing employees in a fully inclusive and championing environment, committing to our values and well being at all times.

If you were to join us as a Receptionist, here is what you want to know.

**Salary**: £9.50 per hour (PART TIME, PRO-ROTA)

**Location**: Derby

**Hours**: Weekend Receptionist

Our Receptionists are a vital part of the Motorpoint customer experience. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time. The role is one of the most varied roles in the business as you will offer support to all departments on site and be involved in the day to day operations of our busy Motorpoint sites.

We are looking for, enthusiastic and people centred individuals who are confident in communicating and have the ability to identify our customer’s needs, therefore delivering exceptional customer experiences for everyone that visits Motorpoint.
Ideally you will have a proven track record of strong reception or customer facing experience and be really passionate about delivering a great service.

What will my Day to Day look like?
- Delivering fantastic customer service to ensure customers needs are not just met but exceeded through fantastic customer service face to face and over the telephone
- A big part of this role is also the ability to manage a variety of administration processes,
- It would be great if you have previous Reception or telephone based experience.
- You will be qualifying all customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquires are processed correctly.
- Working as part of a team to ensure customer service (NPS) targets are met on a monthly basis.
What do we need from you?
- Proven track record of reception or telephone based customer service experience.
- Someone who is passionate about delivering a great service
- Strong organisational skills, ability to deal with multiple tasks as once with a smile on their face
Benefits.
- Bonus scheme with new starter guaranteed earnings
- Long service awards
- Paid time off every month to do something that makes you happy - yep that’s right
- Discounts & cashback at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Staff discount of cars and finance options
- Cycle to work
- Quarterly Team nights out
- Pension
- Healthcare
- Additional holidays for length of service
- Days off for your birthday, getting married or moving house
- Enhance Maternity and Paternity
- Seriously - there’s loads
Here at Motorpoint we want it to be some where everyone can be themselves, we are committed to promoting a diverse and inclusive community where everyone regardless of who they are or their background can feel equal and supported.