Programme Delivery Officer

**Starting salary**:£32,255
**Contract type**:Permanent
**Grade**:3
**Location**:The Engine Shed, Stirling FK8 1QZ
**Working Hours**:Monday - Friday, 35 hours per week
**Interviews**:To be held 30 October 2025, 03 November 2025

As Programme Delivery Officer you will report to the Programme Delivery Manager based within the Programme Management & Quality Assurance department. You will be responsible for the delivery of allocated projects, events, outreach and activities, and training, including Scottish Qualifications Authority (SQA) and National Open College Network (NOCN) accredited courses.

**Benefits of joining us at Historic Environment Scotland**
- Enrolment onto a Civil Service Pension scheme - 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties

**Key Responsibilities of this role**

Programme Scheduling, Event Delivery, Aftercare & Development
- Dealing with enquiries and coordinating with wider Programme & Quality Assurance Team (P&QA), TET and Cultural Assets stakeholders to schedule activity.
- Supporting marketing & promotion, monitoring ticket sales, collaborating with other departments (Content, Marketing, Digital) to ensure successful and relevant uptake.
- Delivering all allocated training, events, outreach & activities, including online/hybrid delivery, to the varying requirements of delivery owners.
- Providing learner/participant support and guidance.
- Providing guidance for wider P&QA Team on set up/breaking down and overseeing and feeding into catering requirements.
- Providing outreach facilitation, if required.
- Coordinating volunteer input in collaboration with Volunteer Coordinator.
- Providing aftercare to learners & partners and evaluating to continually improve.
- Collating learnings to inform future evolution of programme including budget allocation.
- Identifying new opportunities for programme development.

Audio Visual Tech Support
- Working in collaboration with Digital Documentation & Innovation, and the Facilities & Operations Manager to ensure all digital requirements for delivery are fit for purpose.
- Providing guidance for speakers on technical specifications for delivery.
- Providing technical checks and opportunities for familiarisation visits.
- Seeking opportunities to enhance hybrid delivery offer.

Stakeholder Collaboration & Engagement
- Liaising with speakers to plan, understand requirements and inform on technical specifications.
- Liaising with delivery partners including educational institutes and awarding bodies for our courses that offer a formal qualification and ensuring adherence with awarding bodies’ quality assurance requirements for these courses.
- Collaborating with partners and venues to secure locations for site visits.
- Adhering to and supporting the review and updating of policy and process documents including risk assessments.
- Maintaining systems and management tools (Word, Excel, Power BI, Eventbrite, backend website) to ensure the smooth running of scheduling and reporting data.

Reporting
- Contributing to Team, Department and wider Directorate reporting as well as specific evaluation summaries and follow up case studies.

**Key requirements of the role**:
In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.**

**Essential**:

- Experience of delivering events, outreach or training courses.
- Experience of delivery of hybrid events/training.
- A highly organised approach to planning workload, acute attention to detail and delivering numerous projects simultaneously to a high standard and within agreed timescales.
- Proven relationship management - ability to create and maintain excellent working relationships and engage with a wide range of stakeholder groups.
- Ability to work with mínimal supervision and use own initiative but also operate exceptionally as a member of the wider team.
- Excellent written and verbal communication, problem solving and ability to elicit and respond to needs.
- Excellent creative and critical thinking skills.
- An excellent approach to customer service, always maintaining professionalism.
- Driving licence/ability to travel to various locations across Scotland, including remote si