IT Technician Apprentice

**Employer description:**

Oasis Academies exists to provide a rich and balanced educational environment which caters for the whole person - academically, vocationally, socially, morally, spiritually, physically, emotionally and environmentally. Their task is to serve their studentsas well as to provide a learning hub for the entire community. In this way they raise aspirations, unlock potential and work to achieve excellence through encouraging a ‘can do’ culture which nurtures confident and competent people.

**Vacancy overview:**

Oasis are keen to recruit a pro-active Technical IT Apprentice with a can-do, mature attitude towards their work. You will be required to undertake a variety of tasks and gain all round experience within a busy technical environment including:

- Ensuring the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.
- Allowing the effective use of ICT by Teaching Staff, Admin Staff, Leadership and Students and to improve both their understanding of ICT and their experience of its use.
- Providing remote and face to face technical support in line with the academy’s ICT support service definition.
- Supporting pupils and staff in the appropriate use of ICT, through advice or training.

**Main role and responsibilities:**

**Desktop & Application Support:**
- Connect, set up and check PCs and peripherals for normal operation.

**Server & Network Support:**
- Set up hardware and perform basic checking of networked PCs, including diagnosis of networking/Server/Proxy issues.
- Perform routine maintenance tasks for user accounts; run basic network monitoring reports and utilities.

**Configuration & Installation:**
- Install new hardware, Repair current hardware and reload software on desktops/laptops following release management procedures.
- Always ensure that all new deployments, repairs and fixes are fully tested.

**Continuity, Maintenance & Security**:

- Follow academy backup, virus protection and security procedures.
- Note risks to ICT systems and suggest precautions; follow extended maintenance procedures.

**Service Request Management**:

- Investigate requests for support; record diagnostic information, retrieve details of similar requests and either resolve or escalate to the appropriate level.
- Respond to support requests according to academy procedures, recording detailed diagnostic information and using appropriate knowledgebase/logs to inform diagnosis and resolution.

**Health & Safety**:

- Carry out basic safety checks to make sure ICT resources are safe for use

**Desirable skills**:

- Good verbal and written communication skills
- Ability to multitask
- Ability to problem solve
- Enthusiastic approach to customer service
- Strong interest in IT
- Experience working within IT or an Educational environment

**Personal qualities**:

- Team player
- Self-motivated
- Proactive learner
- Energetic

**Essential criteria**:

- Happy to work with young children and young people
- Ability to form and maintain appropriate relationships and personal boundaries with children and young people
- Committed to the safeguarding and promoting the welfare of young children.

Please note you must be willing to undergo an enhanced CRB check for this role.

**Entry requirements**:
You need to have 5 GCSE’s:

- Maths and English (or equivalents) at grades D or above

**Important Information:**

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.