Fraud Investigator

6 hours ago

City of London, United Kingdom Ultimate Banking Ltd Full time

We are delighted to offer a Fraud Investigator opportunity to join an established (9 years and counting), fast-growing team looking to create permanent positive change in the finance industry. Their focus is to create innovative, fair, and accessible digitalfinance products for the UK market. They want to build for good, from the inside out, so they're focussing on every detail from their brand to their environmental impact.

They offer a highly collaborative culture that also champions individual ownership and autonomy. They want you to be able to make the impact you deserve but understand not everybody goes about this in the same way, so they've created an environment thatfacilitates drive and ambition whilst being friendly to all styles of working. Their goal to drive positive change starts at home in the office, and they never want to stop seeking opportunities for improvement. That's where you come in

**TheFraud Investigator**

Reporting to the Operations Manager, as the Fraud Investigator you’ll deliver successful customer and business outcomes by investigating fraud & financial crime scam cases end-to-end to deliver a first-class service. This is your opportunity to work in atruly inclusive environment where you can help their team protect people, families, and the business. You will help further develop the Financial Crime team into a truly cutting-edge team. As Fraud Investigator you will:

- Day-to-day, you'll maximise funds recovery opportunities and support business processes, policies, and procedures
- Being a direct point of contact and liaison with customers who have been victims of complex scams or frauds, ensuring optimal experiences and outcomes for customers
- Responding to complex queries from customers and stakeholders promptly within agreed timescales
- Partnering with the business and relevant functions to identify, assess and manage its risks within the agreed risk appetite
- Using red flag indicators and high-risk data from a range of systems to detect fraudsters and to protect genuine customers from financial crime

**About you**
- You will have a background in fraud or scams, recoveries, and financial crime, and several years of experience in dealing with CIFAS
- You will be able to make informed decisions on all fraud modus operandi and the ability to drive fraud improvement via your investigations.
- Have a minimum **3 years’** experience in a fraud/AML environment in financial services or similar background (Mobile fraud experience would also be considered)
- Experience in investigating fraud and financial crime (1LOD)
- Critical thinker who is able to share trends, experiment and adapt to ensure that fraud is identified swiftly, settling at brilliant
- Superb team player who has pride in their work and owns their impact in everything you do

They are based in the heart of the City of London and operate a hybrid working model based on a purpose for being in the office. That said, they do value collaboration and a team ethos and some of this can only effectively be done in a face to face environmentso tend to be in the office 2-3 days a week. This is a great opportunity for someone looking to pursue a career in investigating and help mitigate against fraud & financial crime whilst working in a cutting edge, tech driven fintech.

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