Product Trainer

**Product Trainer**

An exciting position has become available for a Full-time **Product Trainer** based in Brighton; BN1 6AF.

This is a home-based role with frequent travel to customer sites across the UK, including, but not limited to: MoD Abbey Wood and other DE&S sites, Front Line Command Main Operating Bases and defence Prime Contractors and Brighton Head Office.

You will work 37.5 hours per week, Monday to Friday, to be completed at employee discretion, whilst observing the core hours of 10:00 to 12:00 and 14:00 to 16:00.

**Responsibilities**
- Deliver modular Customer Product Training across the Company’s portfolio, which is to include face to face and online training packages with a choice of demonstration and interactive style courses, dependent on the customer’s request
- Create Training Material, E-Learning, On-Line Help and User Guides as required by the Training Needs Analysis, ensuring that all documentation meets the company branding guidelines
- Design and deliver internal training in new and existing product functionality to support employee’s development
- Ensure training materials are produced and maintained in a professional and timely manner to support the company software delivery programme plan
- Ensure that integration of software releases is fully supported from a training perspective
- Establish and maintain an excellent relationship within the tlmNexus’ customer base and employees
- Assist with responding to customer training queries and the planning of future training events whilst maintaining the Training Schedule, Training Gateway and Inbox
- Schedule training system updates with IT Support, ensuring training delivery is presented on current functionality and latest releases
- Report on training statistics and feedback and making recommendations where appropriate
- If required, assist with Sales Demonstrations, Marketing Events and provide any other support to the business
- Report any potential business and product development opportunities to the Business Relationship Management team

**Experience Knowledge and Skills**

**Essential**:

- A proven record of developing client relationships, maintaining high levels of customer service and delivering excellent quality training to customers
- Sound experience of undertaking a training needs analysis and designing / developing suitable training material, including User Guides
- Must be an excellent communicator both verbally and written, with sound presentational attributes
- Highly focused and organised, able to prioritise workload
- Professional, articulate and confident when operating in the customer domain
- Flexible approach to work, able to work alone or as part of a team
- Must be able to achieve security clearance status
- Must have a full clean driving license and be happy to travel frequently with regular overnight stays (depending on base location)

**Desirable**:

- Knowledge of the software development industry and Agile methodologies
- A relevant training qualification e.g. the CIPD Certificate in L&D Practice
- Experience of developing E-Learning and On-line help training material
- A relevant technical authoring qualification e.g. Adobe Captivate
- A good understanding of the principles, guidelines and methods used in delivering and supporting military equipment and capabilities

**Why work for tlmNexus?**
- Competitive salary
- 26 days annual leave + UK bank holidays, increasing with service
- Enhanced company sick pay
- Life assurance cover at 4 times your salary
- Health Shield Cashback Medical Cover
- Employee assistance programme
- Recruitment referral bonuses up to £1500
- Paid days off for volunteering activities
- Funded professional subscriptions
- Cycle to work scheme, after probation

**Company**:
Stimulating projects, respectful collaboration and an informal atmosphere await you here. When you trust your own capabilities, you want to invest your time, skills and energies in things that matter, alongside others who are committed to the same aims.At tlmNexus you get the freedom to make this happen.

**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you