Credit Control Officer

3 days ago


Harrogate, United Kingdom Orchard Care Homes Full time

We have an exciting opportunity for a passionate Credit Control Officer to join our Finance Team at Orchard Care Homes.

Salary - £23,000

Location - Mix of work from home and office working

**The role**:
As our Credit Control Officer you will recover any outstanding balances in a timely and appropriate fashion using all forms of communication.

Building relationships with key stakeholders including home managers and administrators and local authority contacts

Managing a high volume of resident accounts

Monitor the aged debt to identify doubtful accounts and action appropriately to maximise collections

Ensure billing ceases at the appropriate time and cash is collected on deceased accounts while maintaining sympathetic and professional communication

Ensure that we have registered our claim for any monies due in the event of death and pursue all avenues of recovery

Report on all late arrears cases.

Record comprehensive diary notes to maintain a detailed log of all actions taken and to be taken and ensure followed up at the appropriate time

Resolving ad-hoc queries

Liaise and maintain relationships with 3 rd party suppliers (solicitors) as well as preparing appropriate cases for referral

Processing card payments and assisting with the posting of cheques as and when required

Actioning the rejected direct debit report

Provide cover for sales ledger when required

Identify changes in the regulatory and market environment and develop and adapt internal credit control processes as required

**About you**:
As the Credit Control Officer you will have;
High standard of written and verbal communication

Ability to demonstrate empathy and consideration when dealing with elderly residents and their representatives

Experience working in a credit control environment

High attention to detail with good investigative skills

Ability to work accurately and consistently within the deadlines required.

Working knowledge of Sage 200 and Cold Harbour (preferred)

Knowledge of probate process (preferred)

Knowledge of care industry (preferred)

Excellent teamwork, organisation and communication skills

**About us**:
Orchard Care Homes has a strong reputation in the care industry for running and managing care homes across the UK. We have over 15 years of experience, running 23 care homes across the North and Midlands and were recently announced winner of the Gold trophy for Best Smaller Care Home Group at the CHA (Care Home Awards) 2021.

[MD1] Alternate advertising title would be Credit Controller


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